IT Support Services Consultant

We are seeking “IT Extroverts” to join our growing consulting group!

We are seeking a qualified, experienced Support Services Consultant to join our team. Our Support Services Consultant provides proactive monitoring, administration, and analysis of Client computer systems. You also provide reactive end user support, both remotely and in the field. You consult with users to determine functional needs and ensure that the solutions implemented are in line with Client requirements, Company policies / formulas, and industry best practices. You partner with the rest of the Support Services department to execute Support initiatives for specified Client projects. You operate in line with department procedures and target metrics, including SLA commitments. Daily use of our help desk ticketing system and monitoring platform is required.

Great candidates will be proficient in supporting Azure / AAD and M365 solutions in enterprise environments, and will possess practical knowledge of network engineering concepts for both on-prem and hybrid solutions.

Requirements:

Education & Experience

• Associate’s Degree (Bachelor’s Degree in Computer Science, Information Systems or closely related field preferred)
• 3+ years’ experience supporting / maintaining workstations and integrated systems in Microsoft / Windows environments (both remotely and in the field)

Technical Skills

• Support, admin, and maintenance of M365 / Office 365, Azure / AAD solutions
• Support, light-duty admin, and maintenance of: Server-class hardware, SMB Firewall, Windows Server
• Practical knowledge of OSI model / network engineering concepts.
• Experience with both standalone and corporate O365 implementations, including DNS / mail setup and general management of admin centers inside O365 (including AD sync).
• Backup and DR procedures
• Uses a ticketing system effectively
• Uses Microsoft Office Suite effectively

Other Skills & Qualifications

• Demonstrates professionalism in all aspects, particularly in relation to our Core Values: Loyalty, Honesty, Hard Work, and Innovation
• Excellent analytical reasoning skills
• Exceptional Client relationship management skills
• Able to explain benefits of technical solutions and services to both technical and non-technical individuals
• Takes initiative to resolve issues
• Able to create effective Client-facing and internal process documentation
• Exceptional and professional written communication skills, including precise attention to detail (grammar, spelling, punctuation)
• Excellent verbal communication skills
• Able to lift 75 pounds unassisted.
• Valid driver’s license and proof of insurance.

Screening

• Criminal background check (Federal, National, Local)

Valued Skills & Qualifications (not required)

• Azure certification
• Office 365 certification
• Windows Server certification
• Microsoft Exchange
• Fortinet
• Hyper-V / VMware
• N-Able / Solarwinds and its subservices
• Autotask

Duties and Responsibilities

90% - Support Services

• Perform proactive analysis and administration to identify / develop system solutions.
• Partner with Clients to understand their needs.
• Provide support both remotely and in the field.
• Staff the Help Desk as scheduled and partner with the rest of the department to maintain the Support Services ticket queue.
• Follow ticket support and Client communication protocols.
• Participate in emergency pager rotation schedule to drive progress on mission critical system issues.
• Ad hoc involvement in rolling out large-scale projects, as directed and authorized.
• Document creation.

10% - Professional Development

• Participate in Company-sponsored development activities and training to further develop your professional skills.
• Ongoing growth and development of your technical skills in line with the Company’s technology formula to implement the most effective solutions for our Clients.

We proudly offer a competitive benefits package (including BCBS health plans with HRA options, Sun Life dental/vision/life plans, Critical Illness, Hospital Indemnity, Metlife Legal, Norton Lifelock, 401(k), and dog/cat care discount program), as well as personalized planning strategies to enhance your career path with our growing organization.

We do not provide H-1B visa sponsorship.