Insurance Verification- Team Lead

Team Lead - Benefit Verifications (Virtual Call Center)

Candidates must live in Florida- Onsite presence is required for 1st week.

Position Overview:

We are seeking a dedicated and experienced Team Lead to oversee a team performing Benefit Verifications within our virtual call center. This role involves guiding team members, ensuring performance standards are met, and maintaining high-quality service for our clients.

Primary Duties and Responsibilities:

1. Provide Day-to-Day Instructions: Offer clear guidance to team members on processing Benefit Investigations.
2. Coaching and Issue Resolution: Support and coach team members to resolve issues and complete benefit investigations successfully.
3. Performance Monitoring: Regularly assess the job performance of seasonal employees to ensure adherence to client service level agreements.
4. Production Monitoring: Monitor daily employee production to meet or exceed performance and quality standards.
5. Training Initiatives: Assist in training seasonal Reimbursement Specialists to achieve performance benchmarks for benefit verifications.
6. Escalation of Issues: Follow protocols to escalate issues to the Supervisor as needed.
7. Training Document Development: Contribute to the creation of training documents to enhance the training process for team members.
8. Open Communication: Maintain open communication with staff to address concerns, provide support, and foster a positive work environment.
9. Identify Program Issues: Proactively identify and propose solutions to program challenges to the Supervisor.
10. Customer Relations: Maintain positive relationships with both internal and external customers.
11. Related Duties: Perform other related duties as assigned.

Qualifications:

Experience and Educational Requirements:

• Experience: Minimum of 2 years in a specialty pharmacy, medical insurance, reimbursement hub, physician's office, healthcare setting, or insurance background preferred.
• Benefit Investigations: Experience in processing benefit investigations in a fast-paced environment is highly desirable.
• Education: Bachelor's Degree preferred but not required.
• Leadership Experience: Previous supervisory or leadership experience preferred but not required.
• Remote Work: Experience in directing a remote workforce is highly desirable.

Minimum Skills, Knowledge, and Ability Requirements:

• Interpersonal Skills: Strong interpersonal skills are essential.
• Communication: Effective communication skills, both oral and written.
• Supervisory Skills: Ability to understand and apply supervisory and coaching concepts and best practices.
• Computer Skills: Proficiency in learning and using new computer systems in a fast-paced setting.
• Time Management: Ability to manage multiple tasks and meet deadlines.
• Microsoft Office: Working knowledge of Microsoft Office applications.
• Issue Resolution: Capability to resolve associate issues effectively and efficiently.
• Escalation: Proven ability to appropriately escalate issues to management.
• Motivational Skills: Ability to provide motivation and support to the team.
• Delegation: Skill in appropriately delegating tasks.
• Remote Work: Ability to work efficiently in a remote setting.

Apply Now:

If you have a passion for leadership and a background in healthcare or insurance-related roles, we encourage you to apply for this exciting opportunity to lead a team in our virtual call center.