Solomon Page • Remote • Posted 4 days ago via LinkedIn
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The Support Desk Quality Assurance Lead at a top fashion company is responsible for ensuring high standards of service and efficiency within the support desk operations. This role involves reviewing and analyzing customer feedback, tracking and trending support interactions, and addressing issues to enhance overall service quality. The Lead will use critical thinking skills to work in partnership with leadership to establish effective processes, solve complex problems, and work flexibly to meet the needs of the business.
About Solomon Page
Solomon Page is a leading staffing and executive search firm operating in various industries such as finance, accounting, technology, creative, legal, and administrative positions. They offer temporary staffing, contract-to-hire, direct hire, and executive search solutions to clients and job seekers globally. The company has a strong reputation for exceptional service, expertise, and a client-focused approach.
We are looking for a Remote Support Desk Lead for a top fashion company. The Support Desk Quality Assurance Lead is responsible for ensuring high standards of service and efficiency within the support desk operations. This role involves reviewing and analyzing Voice of the Customer feedback, tracking, and trending support interactions, and addressing issues to enhance overall service quality. The Lead will use critical thinking skills to work in partnership with leadership to establish effective processes, solve complex problems, and work flexibly to meet the needs of the business.
Responsibilities:
Required Qualifications:
If you meet the required qualifications and are interested in this role, please apply today.
The Solomon Page Distinction
Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve.
About Solomon Page
Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook, and LinkedIn.
Opportunity Awaits.
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