LaSalle Network • Williamsville, NY • Posted 4 days ago via LinkedIn
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The Call Center Operations Supervisor at LaSalle Network will oversee a team of collections specialists, focusing on providing quality customer service in the lending sector. This role involves managing an international team, ensuring compliance and quality service, and strategically growing the team. The supervisor will also be responsible for supervising, training, and motivating staff, monitoring call center metrics, developing processes for operational efficiency, and handling escalated customer issues.
About LaSalle Network
LaSalle Network is a top staffing and recruiting firm since 1998, offering temporary staffing and direct hire recruiting services in various industries. Employers can find tailored talent solutions in accounting, finance, administrative, call center, healthcare, technology, and more, while job seekers can access job placement assistance in similar fields. This company stands out for its dedication to excellence and personalized approach in staffing and recruiting.
Our client, a leading financial services organization, is seeking a Call Center Operations Supervisor due to a promotion! This organization specializes in the lending space, making themselves a trusted partner for individuals seeking personal loans. Known for their superior customer service, convenient application process and speedy turn around, they are continuing to have massive success.
The Call Center Operations Supervisor will be responsible for overseeing a team of collections specialists focused on providing quality customer service. This individual will manage an international team while ensuring compliance and quality service, in addition to strategically growing the team.
Call Center Operations Supervisor Responsibilities:
Call Center Operations Supervisor Requirements:
This is a wonderful opportunity to join a team that offers ample growth opportunity in other areas of the business. Apply today!
Thank you,
Rachel Holmes
Principal, National Search
LaSalle Network
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.
LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here: https://www.thelasallenetwork.com/wp-content/uploads/2024/04/Field-Employee-Benefits-LaSalle-Network.pdf
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