Director, Sales Operations

Have you ever seen a Koozie® can cooler with the name of your favorite band or performer at a concert? Have you ever seen a pen, a magnet, a calendar, a vacuum sealed tumbler, an award, a grocery bag, a ceramic mug, a backpack or duffel bag with a company logo or slogan? If you have, you very well may have seen products manufactured or decorated/imprinted by the amazing team at Koozie Group (formerly known as BIC Graphic). We are the behind the scenes company producing swag and promotional products for our customers. We have amazing brands and products, some of which include Koozie®, BIC®, Triumph®, JAFFA® and more….and we want you to join our Koozie Group Family!

Why join the Koozie Group team:

• People First culture
• Great Benefits (Health, Dental, Vision, 401k with match, and more!)
• Paid Time Off (Vacation, Sick, Personal)
• Tuition Reimbursement
• Advancement Opportunities (as soon as 6 months)
• Employee Referral Bonus Program
• Annual Performance Reviews
• Employee Discount Program

Job Summary:

The Sales Operations Director plays a critical role in optimizing the sales organization’s efficiency and effectiveness. This position is responsible for designing and implementing strategic sales processes, managing sales technology and tools, and driving data-driven decision-making to achieve revenue targets and enhance overall sales performance. The Director will collaborate closely with sales leadership, marketing, finance, and other key stakeholders to align sales strategies with business objectives, streamline operations, and support the sales team in achieving their goals.

Responsibilities:

• Process Optimization:

• Develop and implement sales processes and procedures utilizing the Koozie Group sales playbook to streamline operations and improve sales effectiveness.
• Identify and address bottlenecks and inefficiencies in the sales cycle.

• Sales Analytics:

• Create and maintain sales reports and dashboards for tracking key metrics and performance indicators.

• Sales Tools and Technology:

• Manage and optimize Salesforce to ensure it meets the needs of the sales team.
• Evaluate and implement sales tools and technologies to enhance productivity and efficiency.
• Manage and integrate new technologies to optimize efficiency in sales processes and improve customer experiences. Ex: Rewards program.

• Sales Support:

• Provide operational support to the sales team, including training on tools, processes, and best practices.
• Assist in the development of sales collateral and other resources to support sales efforts.
• Design and establish an online training platform to support and enhance learning and development within the sales team in partnership with HR.

• Forecasting and Planning:

• Collaborate with the sales team to develop accurate sales forecasts and quotas.
• Monitor sales performance against forecasts and provide recommendations for adjustments.

• Cross-Functional Collaboration:

• Work closely with marketing, finance, and other departments to align sales strategies with overall business objectives.
• Facilitate communication and collaboration between sales and other teams.

• Sales Compensation and Incentives:

• Assist in designing and administering sales compensation plans and incentive programs.
• Monitor the effectiveness of compensation plans and recommend adjustments as needed

Qualifications:

• BA/BS degree, in Business or other related field of study OR experience in advertising and promotional products industry
• 3-5 years of prior experience in Sales
• Proven work experience as a sales representative
• Excellent computer skills – MS Office, Outlook, CRM, ERP OBI systems.
• Ability to work and prioritize independently, self-motivated and driven.
• Must be detail oriented, have strong creative, analytic, critical thinking, decision making and presentation skills.
• Exposure to a B2B and distributor sales environment preferred, but not required.
• A passion to sell; Excellence in Customer Service
• Effectively communicates, both written and verbally
• Prioritizing, time management and organizational skills
• Results-driven and actively seeks out and engages customer prospects

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm to Keep the Good Going, you will find your way at Koozie Group.

Koozie Group is proud to be an Equal Opportunity Employer. We do not discriminate against any applicant or employee based on race, age, sex (including pregnancy, childbirth, or related medical conditions), gender, marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Koozie Group also prohibits harassment of applicants and employees based on any of these protected categories.

In compliance with the Americans with Disabilities Act, Koozie Group will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.