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Customer Service Specialist
Long's Jewelers • Braintree, MA 02185 • Posted 4 days ago via LinkedIn
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In-person • Full-time • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
The Customer Service Specialist at Long's Jewelers is responsible for operating the store's office according to policies and procedures, providing outstanding customer service, processing transactions, evaluating and documenting condition of merchandise for repair, balancing POS at closing, and managing inventory. This role requires multi-tasking, detail orientation, and teamwork support.
Responsibilities
- Efficiently operate the store’s office according to all policies and procedures.
- Provide outstanding customer service at all times.
- Process and complete customer transactions, ensuring accurate customer contact and payment information.
- Evaluate and document condition of customers’ merchandise for repair intakes; inspect completed repairs for quality control standards.
- Balance POS at closing and accurately complete nightly paperwork.
- Ensure accurate and proper inventory management procedures including processing orders, sales, and transfers of merchandise.
- Handle incoming phone calls and respond to general inquiries.
Qualifications
Required
- Ability to multi-task
- Detailed and number oriented
- Teamwork and support for all areas of the store
Preferred
- Prior customer service experience
- Prior experience with fine jewelry and luxury timepieces
Full Job Description
Responsibilities include but are not limited to:
- Efficiently operate the store’s office according to all policies and procedures, and provide outstanding customer service at all times.
- Process and complete customer transactions, ensuring accurate customer contact and payment information.
- Evaluate and document condition of customers’ merchandise for repair intakes; inspect completed repairs for quality control standards.
- Balance POS at closing and accurately complete nightly paperwork.
- Ensure accurate and proper inventory management procedures including processing orders, sales, and transfers of merchandise.
- Handle incoming phone calls and respond to general inquiries.
Individuals must be able to multi-task and be detailed and number oriented. Teamwork and support for all areas of the store is a must. Prior customer service and/or fine jewelry and luxury timepiece experience a plus.
Long’s offers a comprehensive benefits package for full-time employees including medical, dental, life insurance, short and long-term disability, 401(k), and flexible spending, as well as a generous employee discount. Long’s Jewelers is an Equal Opportunity Employer.
Please send resume and cover letter to: HR@longsjewelers.com.
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