Customer Service Specialist

We are looking to immediately fill an open full-time Customer Service Specialist role. In this position, you will be an integral member of one of our customer service teams, directly supporting our clients' daily business operations and enabling their success. This is a hybrid role, with a combination of in-office and remote work expected.

Company Description

MHW, Ltd. reinvented how alcoholic beverages go to market in the United States and provides market-leading solutions for market access, sales fulfillment, and compliance management to producers and importers of alcoholic beverage globally. We have helped many of the most successful brands in alcohol enter and excel in the US market. And we are in growth mode to help the next generations of brands achieve outsized success in a highly competitive environment.

Major Responsibilities:

• Deliver superior customer service to our clients, customers and stakeholders
• Communicate with vendors to ensure accurate & timely fulfillment activities
• Process/enter orders
• Invoice orders once shipped
• Resolve issues/inquiries from clients (e.g., delivery error)
• Maintain accurate inventory levels for assigned clients within ERP system
• Ensure compliance with state regulatory requirements
• Work closely with other departments to complete cross-functional tasks
• Manage a shared email box with team
• Perform other duties as assigned

Qualifications:

• An exhibited passion for customer service
• Demonstrated success in delivering results & proactively overcoming obstacles
• Excellent oral and written communication skills
• Committed to being a team player
• Capable and interested in building relationships with team and clients
• Proficiency with Microsoft Office (i.e., Word, Excel)
• Familiarity working in an ERP system
• High level of attention to detail
• Excellent oral and written communication skills

Bonus Points:

• 1-2+ years within a customer service-related industry
• 1-2+ years of data entry experience
• Experience within the Beverage Alcohol Industry

What Does MHW Offer You?

MHW Employee Benefits

• Health, Dental Insurance Plans
• 401k
• Tuition Reimbursement
• Paid Family Leave
• Flexible Time Off
• HSA (Health Savings Account)

MHW is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law.