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Products & Services Manager
Duke Energy Corporation • Charlotte, NC 28202 • Posted 4 days ago
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Hybrid • Full-time • Mid Level Manager
Job Highlights
Using AI ⚡ to summarize the original job post
This position is responsible for overseeing the management and operation of profit & loss (P&L) products, programs, and services at Duke Energy. It involves assisting in the development of programs for a portfolio approach to drive customer satisfaction and profitability while reducing overall costs. The role includes developing product, program, and service enhancements, identifying and implementing promotional strategies, developing and executing exit strategies for underperforming programs, and managing vendor relationships.
Responsibilities
- Develop product, program, and service enhancements to improve market effectiveness by participating in Product Development initiatives.
- Identify and implement promotional strategies and expand offers to other jurisdictions as appropriate.
- Develop and execute exit strategies for non-performing/underperforming programs.
- Collaborate with program stakeholders to develop and implement marketing campaigns for new and existing offerings.
- Capture and ensure timely follow-up on leads generated by campaigns, events, communications, plans, and assessments.
- Evaluative key performance indicators to improve lead generation and close rates.
- Develop and execute initiatives to improve the effectiveness of more convenient service channels.
- Analyze and understand market research results and set strategies accordingly.
- Develop campaign plans, set objectives, measure and analyze performance, and demonstrate influence on customer satisfaction.
- Create mutually beneficial internal relationships by effectively communicating program/market plans and performance results.
- Standardize programs across all jurisdictions where business justification exists.
- Deliver on expected P&L, financial growth targets, customer satisfaction scores and regulatory objectives.
- Develop, communicate and execute long-term/annual program plans, market and segment plans.
- Manage the vendor relationships like a business owner with minimal supervision.
Qualifications
Required
- Bachelors degree in Business Administration or Finance or Engineering or Marketing or Business
- 2 years related work experience
- High School/GED AND 9 years related work experience in lieu of Bachelors degree and 2 years related work experience
Preferred
- Masters degree in Engineering or Business Administration or Marketing
- 5 years related work experience in addition to desired degree
- Proficient in Microsoft Office software tools
- Proven project management skills
- Demonstrated ability to learn new systems
- Experience successfully working in a team environment
- Experience working in utility regulatory environment
- Comprehensive financial and business acumen
- Analytics capability
- Facility management, product management, program management, energy management, project management or process management experience
- Demonstrated experience in change management, process integration and implementation
- Supervisory or management experience
- Business operation experience
- Excellent interpersonal skills including communications, presentation, conflict resolution and management skills
Full Job Description
More than a career - a chance to make a difference in people's lives.
Build an exciting, rewarding career with us - help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.
Position Summary
This position is responsible for overseeing the management and operation of profit & loss (P&L) products, programs and services. Includes assisting in the development of Programs for a portfolio approach to drive customer satisfaction and profitability while reducing overall costs.
Responsibilities
Required/Basic Qualifications
Desired Qualifications
Additional Preferred Qualifications
Working Conditions
Specific Requirements
Travel Requirements
5-15%
Relocation Assistance Provided (as applicable)
No
Represented/Union Position
No
Visa Sponsored Position
No
Posting Expiration Date
Monday, September 23, 2024
All job postings expire at 12:01 AM on the posting expiration date.
Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.
Privacy
Do Not Sell My Personal Information (CA)
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Accessibility
Build an exciting, rewarding career with us - help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.
Position Summary
This position is responsible for overseeing the management and operation of profit & loss (P&L) products, programs and services. Includes assisting in the development of Programs for a portfolio approach to drive customer satisfaction and profitability while reducing overall costs.
Responsibilities
- Develop product, program and service enhancements to improve market effectiveness by participating in Product Development initiatives which includes giving direction to others to ensure that customer needs are satisfied, and programs meet financial goals.
- Identify and implement promotional strategies and expand offers to other jurisdictions as appropriate.
- Develop and execute exit strategies for non-performing/underperforming programs.
- Collaborate with program stakeholders to develop and implement marketing campaigns for new and existing offerings. Measure and analyze performance to lower cost per acquisition.
- Capture and ensure timely follow-up on leads generated by campaigns, events, communications, plans and assessments.
- Evaluative key performance indicators that provide opportunities to improve lead generation and close rates by implementing initiatives to improve performance.
- Develop and execute initiatives to improve the effectiveness of more convenient service channels while measuring and analyzing results.
- Analyze and understand market research results. Set strategies and plans accordingly that create sharp focus on customer needs and wants; and appropriately allocate budget and resources.
- Develop campaign plans, set objectives, measure and analyze performance, and demonstrate influence on customer satisfaction.
- Create mutually beneficial internal relationships by effectively communicating program/market plans and performance results.
- Standardize programs across all jurisdictions where business justification exists.
- Deliver on expected P&L, financial growth targets, customer satisfaction scores and regulatory objectives for products, programs & services
- Develop, communicate and execute long-term/ annual program plans, market and segment plans to deliver financial results in total and for each jurisdiction
- Deliver plans within capital and O&M budget.
- Understand and interpret EM&V reports and adequately represent program related areas.
- Represent company as Duke Energy in addressing elevated customer complaint resolution, disputes, and other customer requests.
- Review work processes within assigned programs and implement as required.
- Develop/maintain a productive business relationship with the external program support vendors.
- Manage the vendor relationships like a business owner with minimal supervision for items like performance standards, quality, timeliness, tracking and reporting, invoicing, equipment operation, customer satisfaction and coordination with program stakeholders
- Conduct frequent face-to-face meetings and conference calls with vendor to monitor performance, identify issues and adjust to changing conditions.
- Ensure that electronic interfaces with Duke Energy is secure, near real time and accurate.
- Manage and modify contractual obligations for the program.
- Direct the development of performance goals and tracking systems to monitor program analytics, customer satisfaction and earnings growth goals.
- Develop, communicate, execute and adjust market plans to achieve at least top quartile satisfaction targets.
Required/Basic Qualifications
- Bachelors degree in Business Administration or
- Bachelors degree in Finance or
- Bachelors degree in Engineering or
- Bachelors degree in Marketing or
- Bachelors degree in Business
- 2 years related work experience
- In lieu of Bachelors degree(s) AND 2 year(s) related work experience listed above, High School/GED AND 9 year(s) related work experience.
Desired Qualifications
- Masters degree in Engineering or
- Masters degree in Business Administration or
- Masters degree in Marketing
- In addition to desired degree, 5 years related work experience.
Additional Preferred Qualifications
- Proficient in Microsoft Office software tools.
- Proven project management skills.
- Demonstrated ability to learn new systems.
- Experience successfully working in a team environment to achieve shared goals.
- Experience working in utility regulatory environment
- Comprehensive financial and business acumen
- Analytics capability/ proven ability to analyze market and financial data and research to develop successful customer and product strategies and plans, e.g., market research, market strategy, competitive intelligence, product management, Project development
- Facility management, product management, program management, energy management, project management or process management experience.
- Demonstrated experience in change management, process integration and implementation and supervisory or management experience
- Business operation experience
- Demonstrated excellent interpersonal skills including communications skills, presentation skills, conflict resolution and management skills, excellent leadership skills and good facilitation skills at all levels, both internally and externally to Duke Energy
Working Conditions
- Normal office environment with some travel, including overnight travel and site visits.
- Long periods of sitting and extended use of computer and telephone/cell phone or another PDA device.
- Some positions may be on call 24/7 as normal work dictates; all positions are on call 24/7 during storm
Specific Requirements
- Hybrid - Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees should live within a reasonable commute to their designated Duke Energy facility.
Travel Requirements
5-15%
Relocation Assistance Provided (as applicable)
No
Represented/Union Position
No
Visa Sponsored Position
No
Posting Expiration Date
Monday, September 23, 2024
All job postings expire at 12:01 AM on the posting expiration date.
Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.
Privacy
Do Not Sell My Personal Information (CA)
Terms of Use
Accessibility
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