IST Management Services, Inc. • Boston, MA 02298 • Posted 2 days ago via LinkedIn
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The Operations Manager at IST Management will lead and develop multiple teams of business support professionals at client sites throughout the Boston area, focusing on client communication and relationships, service quality, and team leadership. This role involves significant travel to client sites, networking, and managing a variety of business services including facilities, mailroom, and copy center operations. The ideal candidate will have at least 3 years of experience in facilities management or business services operations, prior experience managing sites for multiple customers, and experience leading a team of 10 or more.
This is a fantastic opportunity to apply your knowledge of facilities management and business services as Operations Manager with IST Management. Lead and develop multiple teams of business support professionals at client sites throughout the in the Boston, Massachusetts area. Take ownership of client communication and relationships, including off-site at networking and entertainment functions. Follow through on our commitments to excellent service for our clients and upward mobility for our talented employees. Ideal candidates will enjoy variety in their work and leading others to succeed. Candidates must have at least 3 years' experience managing facilities management or business/office services operations including mail, prior experience managing sites for multiple customers, and must have experience leading a team of 10 or more. Prior experience leading mailroom operations in a legal environment is highly preferred.
Schedule and Location
The Operations Manager role is a full time, salaried position, operating Monday - Friday during regular business hours. The Operations Manager will travel to and visit each of their 4-10 client sites in the greater in the Boston area every 1-2 weeks, and will perform other related work remotely.
The Operations Manager must be flexible for coverage on-site as needed, as well as for networking and entertainment functions with employees and clients' off-site - including occasional evenings and weekends. The Operations Manager must have access to reliable transportation, including to sites not along public transportation routes.
Compensation
While the compensation for this position is dependent upon the candidate’s experience and qualifications, the approximate salary for this position will be $110,000.00 - $120,000.00+
IST Management offers full benefits options, including medical insurance, dental, vision, short and long term disability, life, 401K, paid time off, and bonus incentives.
About Us
IST Management is a business process outsourcing company. Founded in 1997, we have over 1,800 employees with operations in over 38 cities across the U.S. We provide a range of services geared toward litigation and corporate office support including e-Discovery services - processing, hosting, court reporting, collections/forensics, managed review, and managed services. IST Management is a Relativity Certified Provider. We also provide a full range of facilities management and office services.
We’ve been recognized as one of the fastest-growing companies in the U.S. as a winner of the Nation’s Best & Brightest Companies to Work For, as well as the HR Professional Excellence Award from the Society for Human Resource Management. We are proud to belong to the Military Spouse Employment Partnership through our nation’s Department of Defense and have committed to Hiring Our Heroes mission to hire 100,000 active and former service members. IST Management has also been included in the INC 5000 list!
Visit istmanagement.com for more info on us!
The Operations Manager will lead and develop multiple teams of business support professionals at client sites throughout the in the Boston area, will take ownership of client communication and relationships, including off-site at networking and entertainment functions, and will follow through on our commitments to excellent service for our clients and upward mobility for our talented employees. Other duties include:
Candidates must have at least 3 years' experience managing facilities management or business/office services operations, prior experience managing sites for multiple customers, and must have experience leading a team of 10 or more. Prior experience leading mailroom operations in a legal environment is highly preferred. Other qualifications include:
IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team. Contact information here: https://www.istmanagement.com/talent-acquisition-team
Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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