Customer Service Representative

What you will do:

Air Distribution Technologies (Titus) an HVAC Manufacturer is seeking a Customer Service Representative position for our Plano, TX location (this is not a remote position). Under general supervision you must be able to provide support for accounts and support to all channels such as Customers, Regional Sales Managers, Engineers, Plants, etc. process orders, research and responds to customer inquiries, and addresses customer concerns/issues within the designated timeframes.

How you will do it:

• Serve as primary communications link between customers, sales staff, plants and other departments on inquires, order related issues, product information, credits and other issues pertaining to customers’ accounts via email, fax, or phone.
• Process and change orders, credits, and product return authorizations and daily emails.
• Run customer order reports to proactively get orders shipped.
• Promptly issue Credit, Debit and Return Material Authorizations.
• Handle all customer requests, managing customer orders from placement through shipment, with attention to detail while providing accurate lead times and pricing verification
• Will be assigned your own accounts that you will be responsible for daily that is required to get the job done.
• Receives and processes routine customer orders, inquiries, and/or complaints covering items or products ordered. Maintain an ongoing relationship with selected customers and sales staff (Co-Workers, Plants, Regionals, Engineers).
• All other duties as assigned by the Customer Service Manager.

What we look for:

• 1 - 2 years’ experience in a customer service support preferably in manufacturing with heavy emphasis on sales, distribution, manufacturer, and manufacturer representatives (Associate's degree preferred).
• Basic math and typing skills.
• Good working knowledge of Excel and Word.
• Must be able to respond and handle anywhere from 50-150 emails daily is a must.
• Competent telephone skills.
• High School diploma or equivalent.
• Be on a rotation schedule for relieving front desk for breaks and lunches.
• Responsible for following company policies and procedures.
• Must be detail oriented.
• Must be able to multi-task.
• Will be required to perform other duties as requested, directed, or assigned.
• Must have previous work references.

Work Environment:

Typical office environment.

Air Distribution Technologies, Inc is an equal employment opportunity and affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law.