Collections Intake Specialist

SERVPRO Team Shaw

SERVPRO Team Shaw is one of the largest SERVPROs in the Country and has grown from one location in 2019 to 27 locations today. We have grown 10x in the last 3 years and are looking to double in growth in near future. We are a full turnkey provider for our customers doing everything from Water and Fire Emergency Services, Moving and Storage of Contents, and Textile Cleaning all the way to Reconstruction.

Growth opportunities can arise through any of the above-mentioned divisions, as well as specializations for commercial large loss, fire damage restoration, Reconstruction and Capital Improvement Projects.

If you have a sense of urgency, and want to grow with a company that has seen 5x growth over the last 2 years, look no further and apply today!

Do you love helping people through difficult situations?

Then don’t miss your chance to join our Franchise as our Collections Intake Specialist.

In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”!

We are seeking a highly skilled and organized Collections Intake Specialist to join our team. As a valued SERVPRO® franchise employee, you will receive a competitive pay rate, with the opportunity to learn and grow.

One of our key pillars is training and development and will transfer all the necessary knowledge to ensure we enable you with all the tools to be successful. Part of our learning path is ensuring we develop you at every stage of your career, including sponsoring various certifications and licenses, to help specialize your skillset. We have expanded to 4 markets nationally.

Team Shaw is in need of an experienced Collection Intake Specialist to support its growth initiatives and mission while maintaining a strong focus on personal and professional development. The Collector will verify the accuracy and completeness of customer information, including contact details and account status, review account histories to identify outstanding balances and previous collection activities, enter and update customer information in the collections management system, and Maintain detailed and accurate records of all communications and actions taken on accounts.

Responsibilities:

The successful Collections Intake combines excellent analytical skills to support the day-to-day accounting of operations, month-end close, and quarterly reporting as follows:

• Customer Contact: Reach out to customers via phone, email, and mail to collect outstanding payments on overdue accounts.
• Payment Negotiation: Discuss payment options and negotiate payment plans with customers to resolve their outstanding balances.
• Account Management: Maintain accurate records of customer interactions, payment agreements, and account statuses in our CRM system.
• Issue Resolution: Investigate and resolve billing discrepancies, disputes, and other customer concerns promptly and professionally.
• Compliance: Adhere to all company policies, state and federal regulations, and industry best practices related to collections and customer interactions.
• Performance Targets: Meet or exceed monthly collection goals and performance metrics set by the management team.

• What's Essential:
• Bilingual in English and Spanish in a plus
• Must be able to work independently and meet deadlines.
• Advanced Excel skills (pivot tables, v-lookups, etc.)
• Strong problem-solving and analytical skills.
• Driven, efficient, and self-motivated.
• High attention to detail
• Strong organization and communication skills

Benefits

Medical, Dental, and Vision

Paid Time Off

Sick Paid Time Off

Parental Paid Time Off

Matching 401k

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.

• Each SERVPRO® Franchise is Independently Owned and Operated. Revised 02/2021