Operational Manager, HRIS

Job Highlights

Using AI ⚡ to summarize the original job post

Responsibilities

• Manage HRIS capabilities in support of business needs and HR strategy, focusing on ATS and LMS portfolios.
• Serve as subject matter expert for systems, processes, administration, and end-user experience.
• Provide end-user support, including hands-on management and team oversight in dispositioning system user tickets and active issue management and escalation management following HRIS governance guidelines.
• Manage uploading and testing new LMS, ATS, and other portfolio system content.
• Partner with vendors, IT, and HR leadership to identify and mitigate potential risks.
• Identify and implement best practice quality control standards to ensure highest quality operations.
• Track and adhere to compliance requirements.
• Partner with HRIS leadership and clients to support the technology roadmap with program scoping, resource planning, and portfolio management.
• Evaluate operational effectiveness and develop business cases to prioritize process and system improvement initiatives.
• Lead assigned HRIS projects related to upgrades, enhancements, and new implementations.
• Manage requirements definition and design by defining business requirements and creating functional specifications and related documentation; manage User Acceptance Testing and support defect resolution.
• Ensure management is fully informed of risks, issues, and challenges and contribute to the design of solutions to address issues, mitigate risk, and support operations.
• Provide support for the development of training to system users.
• Maintain relationships and manage escalations with vendors and service providers for assigned portfolio of HR systems.
• Provide leadership, coaching, development, and mentoring for a team of analysts.
• Provide leadership on industry and technology trends, competitive benchmarks, and best practices.
• Effectively translate strategy, goals, and management philosophies into pragmatic and actionable deliverables.

Qualifications

Required

• Bachelor's degree
• Minimum of 3 years of prior HRIS experience in a leadership role
• Experience with vendor management
• Proven analytical and customer service skills
• Able to interact with all levels of internal and external personnel
• Able to exercise discretion with highly confidential information
• Able to lead others by providing expertise, and to manage workload and delegate work to others
• Good communication skills, both verbal and written, with all levels of associates

Preferred

• Experience with LMS and ATS

About Bayside Solutions

Bayside Solutions is an industry-leading provider of staff augmentation and consulting services based in San Ramon, CA. They specialize in recruiting IT & telecom, engineering, and scientific staff in the Bay Area, offering intelligent staffing solutions for businesses and careers to grow. Their services include IT staffing solutions, managed services, clinical & scientific staffing, and creative & marketing staffing.