Customer Support Specialist

Looking for our next customer support specialist with background in telecommunications

Job description:

• Work from home as a customer support representative
• Managing tickets at CRM platform
• Guide our customers and support them through their journey with us
• Monitoring network activity for abnormalities
• Consulting/assisting colleagues from other departments (e.g. sales, operation)
• Working together with other team members in order to improve customer Service procedures
• Assisting with other tasks provided by other team members

Requirements:

• Advance understanding of computer OS, speadsheets, webapplications.
• Excellent customer-facing and communication skills (verbal and written)
• 1-2 years of experience in customer support field - Advatage
• Have experience using helpdesk software
• Have experience in IoT or telecommunications industries - advantage
• Have experience in creating user guides or tutorial videos
• Ability to manage time efficiently and work with minimal supervision
• Good Microsoft excel skills
• Experience with Zendesk - advantage
• Experience with Kibana - advantage
• Creating/using API or scripts - advantage

Compensation:

We offer market-competitive compensation, based on the skill set and aptitude of the candidate, including but not limited to:

• Competitive Health Benefits
• Work Life Balance
• Flexible Time Off
• Wellness Programs
• Discounted Perks
• 401(k) and Company Equity

Monogoto is proud to be an Equal Employment Opportunity and Affirmative Action employer. We believe in order to thrive, businesses need a diverse team and leadership. We welcome every race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics.