Customer Service Specialist

Customer Service Specialist

ABOUT US

As seen on Shark Tank! Spoonful of Comfort simmers up gift packages featuring handcrafted soup. Warm, thoughtful, and delightfully personal, our ready-to-eat meals are like sending love by the ladle. Inspired by the soup I wanted to mail to my mom when she was battling cancer, Spoonful of Comfort is the perfect get-well gift, housewarming, and care package. We are a rapidly growing company based in Salt Lake City. We believe that providing the best, and most uplifting customer support is just as important (if not more so) than the product itself.

ABOUT YOU

As a Customer Experience Specialist, you will be representing and championing our customers' needs. The following is what we believe is required to do this job well:

• You Absolutely Love Interacting with People. We're looking for someone who genuinely likes helping people and making each interaction a comforting experience
• Stellar Communication Skills. Your main job is communicating (and problem solving) with our customers. As such, this position requires strength in both verbal and written communication
• Positive Attitude. We want you to enjoy your job! A great attitude will help you fit in with our encouraging, fun & highly interactive team
• Technical Experience. You must be comfortable on a computer. You don't need a computer science degree, but being comfortable and willing to learn new things, like navigating our backend system, is important

ABOUT THE JOB

In this position, full-time and part-time seasonal roles are available starting at $16/hour. We have multiple openings and are looking for candidates to fill our scheduling needs, which include 9-5, or early morning/evening hour shifts. Our office is based in Salt Lake City, UT.

Your daily tasks consist of answering phone calls, replying to emails, and creating a superior experience for our customers. In short, if you have a strong work ethic, an upbeat attitude, and want to help send comfort nationwide, we would love to hear from you!

RESPONSIBILITIES:

• Handle customer inquiries and complaints
• Provide information about products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

QUALIFICATIONS: 

• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Previous experience in customer service, sales, or other related fields preferred