Director B2B Systems

Job Summary

The Director B2B Systems is responsible for providing the overall vision, direction, goals, and organizational management to Altice USA B2B development and architecture teams. The Director leads strategic initiatives/projects geared towards B2B Services, ensuring that large complex programs are implemented on time, within budget and provide expected value to the enterprise. Additionally, the Director B2B Systems provides active leadership in the development and integration of IT systems delivery adhering to formal project management and software development methodologies, policies and procedures to provide a consistent, reusable process for managing multiple IT projects that rapidly deliver high quality IT solutions and meet service delivery expectations.

Responsibilities

• Provide overall vision, direction, goals, and organizational management to Altice USA B2B development and architecture teams.
• Research and vet advanced, forward-looking CRM, commerce, billing and OSS technologies that improve the efficiency of the teams that directly sell and support SMB and Enterprise Customers.
• Creatively develop and apply new technologies for SMB and Enterprise Customers that advance the deployment of existing and new products and services, and the operational effectiveness of the B2B business units.
• Direct strategic initiatives/projects geared towards all B2B Services, ensuring that large complex programs are implemented on time, within budget and provide expected value to the enterprise.
• Perform a strategic role in defining and directing Information Technology Applications and Systems that support the ongoing goals and growth of the B2B business.
• Work with all levels of the B2B business units; including individual contributors, managers and VPs in order to understand the specific gaps in business unit’s “systems & processes” that can benefit from the application of new technology.
• Assess business unit needs and "sell" the business on the advantages (i.e.; ROI) of advanced technology solutions.
• Provide active leadership in the development and integration of IT systems delivery adhering to formal project management and software development methodologies, policies and procedures to provide a consistent, reusable process for managing multiple IT projects that rapidly deliver high quality IT solutions and meet service delivery expectations.
• Ensure product delivery, manage expectations and capabilities, as well as manage activities and resources not under direct management control.
• Actively participate in 5 Year Strategic Planning and Annual Budget and planning activities.
• Manage, recruit, hire, and provide career development, training and mentoring of staff.
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Qualifications

• Bachelor’s degree in Computer Science, Information Technology or other related field of study. Equivalent years work experience may be considered in lieu of degree.
• A minimum of ten years of related experience in Information Technology with a focus on B2B
• Experience supporting B2B Telco platforms
• Experience with SMB and Enterprise customer landscape and supporting technologies such as Salesforce, Netcracker, API Gateways and OSS platforms.
• Minimum five years management experience
• Proven business partner and vendor management experience
• Architect background is highly preferred.
• Strong background in strategic planning and cost management.
• Exceptional communication skills, with the ability to engage with stakeholders and translate business needs into technical requirements