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2025 DIRECTV Customer Operations Product Management Internship (MBA)
DIRECTV • Remote • Posted 14 days ago
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Remote • Full-time • $19.00-$28.00/hr • Temporary • Internship
Job Highlights
Using AI ⚡ to summarize the original job post
DIRECTV is seeking a Customer Operations Product Management Intern for the summer of 2025 to join their Digital Services Team. This role involves transforming the customer experience through digital-first experiences, collaborating with various teams to translate customer needs into initiatives, managing product roadmaps, and developing strategies to improve the competitive performance of the organization's operations. The position is remote and requires full US work authorization.
Responsibilities
- Ideate and deliver digital-first experiences that seamlessly integrate into an omni-channel ecosystem.
- Collaborate with other product managers, customer care, IT, finance, and marketing to translate the customer need into initiatives that promote customer success and business efficiency.
- Define the opportunity and measures of success for concepts you identify and partner with technology teams to develop.
- Prioritize and construct business cases that secure funding.
- Manage product roadmaps by optimizing customer and business value.
- Partner with CX, UX, Customer Care, and IT teams to deliver simple & delightful customer experiences.
- Define solutions and features via Epic and Capability level user stories to clearly articulate expectations to delivery teams.
- Develop strategies and quantify the competitive performance of the organization's operations and/or markets, evaluate the potential impact of changes, and report out forecasts that affect the industry.
Qualifications
Required
- Experience in digital product management (ex. web, virtual assistance (VA), app, social messaging, asynchronous/synchronous chat, IVR, etc.).
- Proficient in translating business strategy and analysis into consumer facing digital products.
- Ability to prepare and present business cases for new products/services.
- Demonstrated ability to lead, influence, and persuade others.
- Strong interpersonal skills and communication skills (oral, written and presentation).
- Demonstrated experience in financial analysis, competitive analysis, and predictive modeling.
- Acquired a record of accomplishment of being able to work cross-functionally to deliver large scale initiatives.
- Solid technical background with understanding and/or experience in software development and web technologies.
- Ability to work in a fast-paced, ambiguous, process-light environment but with continuous focus on the customer experience and delivering business results.
Preferred
- Demonstrated experience with full product life cycle management.
- Working knowledge of customer journey mapping techniques.
- Proficient in Google Analytics, Jira Align, Scaled Agile Framework, PowerBI, Quantum Metric.
- Working knowledge of voice of the customer (VoC) survey applications (Qualtrics, Medallia, etc.).
- Proficient in building executive level presentations in Microsoft PowerPoint.
About DIRECTV
DIRECTV is a prominent satellite television provider operating in the United States and Latin America. It offers a variety of TV packages, premium channels, on-demand services, and exclusive sports content to its customers. The company, headquartered in El Segundo, California, has established itself as a leader in the industry, known for its wide range of programming options and high-quality services.
Full Job Description
**2025 DIRECTV Customer Operations Product Management Internship (MBA)**
**Description**
DIRECTV is changing the way the world experiences entertainment. We deliver innovative products and services that redefine the future. Innovation is at the heart of what we do, and we are revolutionizing the way our customers access content anytime, anywhere. With premier video services like DIRECTV, our industry leading team is at the forefront of making it all happen. Together, we are creating the best entertainment and communications experience in the world.
Dive into the DIRECTV Digital Services Team as a summer of 2025 intern! We are looking for a customer-first, innovative, and results driven individual to join us in transforming the way we serve our customers. The work our team does directly impacts our customer experience by driving simple experiences across the DIRECTV digital landscape allowing customers to focus on enjoying the entertainment they love.
**Project Examples:**
+ Ideate and deliver digital-first experiences that seamlessly integrate into an omni-channel ecosystem.
+ Collaborate with other product managers, customer care, IT (Information Technology), finance, and marketing to translate the customer need into initiatives that promote customer success and business efficiency.
+ Define the opportunity and measures of success for concepts you identify and partner with technology teams to develop.
+ Prioritize and construct business cases that secure funding.
+ Manage product roadmaps by optimizing customer and business value.
+ Partner with CX, UX, Customer Care, and IT (Information Technology) teams to deliver simple & delightful customer experiences.
+ Define solutions and features via Epic and Capability level user stories to clearly articulate expectations to delivery teams.
+ Develop strategies and quantify the competitive performance of the organization's operations and/or markets, evaluate the potential impact of changes, and report out forecasts that affect the industry.
**Majors/Concentrations we are looking for:**
+ MBA
**Skills and Experience:**
+ Experience in digital product management (ex. web, virtual assistance (VA), app, social messaging, asynchronous/synchronous chat, IVR, etc.).
+ Proficient in translating business strategy and analysis into consumer facing digital products.
+ Ability to prepare and present business cases for new products/services.
+ Demonstrated ability to lead, influence, and persuade others.
+ Strong interpersonal skills and communication skills (oral, written and presentation).
+ Demonstrated experience in financial analysis, competitive analysis, and predictive modeling.
+ Acquired a record of accomplishment of being able to work cross-functionally to deliver large scale initiatives.
+ Solid technical background with understanding and/or experience in software development and web technologies.
+ Ability to work in a fast-paced, ambiguous, process-light environment but with continuous focus on the customer experience and delivering business results.
**Desired Qualifications:**
+ Demonstrated experience with full product life cycle management.
+ Working knowledge of customer journey mapping techniques.
+ Proficient in Google Analytics, Jira Align, Scaled Agile Framework, PowerBI, Quantum Metric.
+ Working knowledge of voice of the customer (VoC) survey applications (Qualtrics, Medallia, etc.).
+ Proficient in building executive level presentations in Microsoft PowerPoint.
**This is a remote position that can be located anywhere in the United States. #LI-Remote**
10 week internship program. 6/2/25 - 8/8/25 or 6/16/25 - 8/22/25.
Position requires full US work authorization now and in the future.
This position can earn $19 - $28 per hour, not to mention all the other amazing rewards that working at DIRECTV offers.
May require a background check due to job duties requiring routine access to DIRECTV and DIRECTV customer's proprietary data. Qualified applicants with arrest and conviction will be considered for employment in accordance with local ordinances and state law.
**Apply today!**
Fair Chance Ordinance Notice for Los Angeles County applying for jobs at DIRECTV (https://tbcdn.talentbrew.com/company/390/pdf/fcoe-official-notice-eng-final-8302024.pdf)
DIRECTV employees are expected to always be honest, trustworthy, and operate with integrity. Discrimination and harassment of any kind (including sexual harassment) will not be tolerated. We remain steadfast in our belief for diversity, equity, and inclusion; therefore, we encourage success based on individual merit and ability without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military/veteran status, or any other protected status. DIRECTV celebrates and is enriched by our differences; therefore we fully consider all qualified applicants including, those with a criminal history.
**Description**
DIRECTV is changing the way the world experiences entertainment. We deliver innovative products and services that redefine the future. Innovation is at the heart of what we do, and we are revolutionizing the way our customers access content anytime, anywhere. With premier video services like DIRECTV, our industry leading team is at the forefront of making it all happen. Together, we are creating the best entertainment and communications experience in the world.
Dive into the DIRECTV Digital Services Team as a summer of 2025 intern! We are looking for a customer-first, innovative, and results driven individual to join us in transforming the way we serve our customers. The work our team does directly impacts our customer experience by driving simple experiences across the DIRECTV digital landscape allowing customers to focus on enjoying the entertainment they love.
**Project Examples:**
+ Ideate and deliver digital-first experiences that seamlessly integrate into an omni-channel ecosystem.
+ Collaborate with other product managers, customer care, IT (Information Technology), finance, and marketing to translate the customer need into initiatives that promote customer success and business efficiency.
+ Define the opportunity and measures of success for concepts you identify and partner with technology teams to develop.
+ Prioritize and construct business cases that secure funding.
+ Manage product roadmaps by optimizing customer and business value.
+ Partner with CX, UX, Customer Care, and IT (Information Technology) teams to deliver simple & delightful customer experiences.
+ Define solutions and features via Epic and Capability level user stories to clearly articulate expectations to delivery teams.
+ Develop strategies and quantify the competitive performance of the organization's operations and/or markets, evaluate the potential impact of changes, and report out forecasts that affect the industry.
**Majors/Concentrations we are looking for:**
+ MBA
**Skills and Experience:**
+ Experience in digital product management (ex. web, virtual assistance (VA), app, social messaging, asynchronous/synchronous chat, IVR, etc.).
+ Proficient in translating business strategy and analysis into consumer facing digital products.
+ Ability to prepare and present business cases for new products/services.
+ Demonstrated ability to lead, influence, and persuade others.
+ Strong interpersonal skills and communication skills (oral, written and presentation).
+ Demonstrated experience in financial analysis, competitive analysis, and predictive modeling.
+ Acquired a record of accomplishment of being able to work cross-functionally to deliver large scale initiatives.
+ Solid technical background with understanding and/or experience in software development and web technologies.
+ Ability to work in a fast-paced, ambiguous, process-light environment but with continuous focus on the customer experience and delivering business results.
**Desired Qualifications:**
+ Demonstrated experience with full product life cycle management.
+ Working knowledge of customer journey mapping techniques.
+ Proficient in Google Analytics, Jira Align, Scaled Agile Framework, PowerBI, Quantum Metric.
+ Working knowledge of voice of the customer (VoC) survey applications (Qualtrics, Medallia, etc.).
+ Proficient in building executive level presentations in Microsoft PowerPoint.
**This is a remote position that can be located anywhere in the United States. #LI-Remote**
10 week internship program. 6/2/25 - 8/8/25 or 6/16/25 - 8/22/25.
Position requires full US work authorization now and in the future.
This position can earn $19 - $28 per hour, not to mention all the other amazing rewards that working at DIRECTV offers.
May require a background check due to job duties requiring routine access to DIRECTV and DIRECTV customer's proprietary data. Qualified applicants with arrest and conviction will be considered for employment in accordance with local ordinances and state law.
**Apply today!**
Fair Chance Ordinance Notice for Los Angeles County applying for jobs at DIRECTV (https://tbcdn.talentbrew.com/company/390/pdf/fcoe-official-notice-eng-final-8302024.pdf)
DIRECTV employees are expected to always be honest, trustworthy, and operate with integrity. Discrimination and harassment of any kind (including sexual harassment) will not be tolerated. We remain steadfast in our belief for diversity, equity, and inclusion; therefore, we encourage success based on individual merit and ability without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military/veteran status, or any other protected status. DIRECTV celebrates and is enriched by our differences; therefore we fully consider all qualified applicants including, those with a criminal history.
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