2025 DIRECTV Customer Operations Analytics Internship (STEM)

**2025 DIRECTV Customer Operations Analytics Internship (STEM)**

**Description**

DIRECTV is changing the way the world experiences entertainment. We're delivering cutting edge products and services that redefine the future. Innovation is at the heart of what we do and we're revolutionizing the way our customers access content anytime, anywhere. With premier video services like DIRECTV, our industry leading team, is at the forefront of making it all happen. Together, we're creating the best entertainment and communications experience in the world.

Dive into the Customer Operations organization as a summer of 2025 intern! The work our team does directly impacts the DIRECTV customer experience through providing support for our customer facing employees with process improvement and documentation support and managing initiatives related to engagement, and culture.

Depending on your interests and area of study, you'll get the chance to work cross functionally through various teams providing support through initiatives focused on process improvement, data analytical insights, and customer base segmentation.

**Project Examples:**

+ Analytical work to understand the drivers of the performance - KPI analytics.

+ Deep segmentation of customer base to understand impacts to customer experience.

+ Conduct deep financial analysis around commitments and projects that drive financial performance.

**Majors/Concentrations we're looking for:**

+ Math, Engineering, Data Analytics, Data Science

**Skills and Experience:**

+ Data analytics, visualization

+ Data storytelling, ability to synthesize insights out of the data

+ Comfortable presenting and speaking with leaders

+ PPT and excel (must have)

+ Python, C, Java

+ Power BI

+ Process documentation - ideation to deliverable

+ Passion for numbers and data

+ Strong written and verbal communication skills

**This is a remote position that can be located anywhere in the United States. #LI-Remote**

10 week internship program. 6/2/25 - 8/8/25 or 6/16/25 - 8/22/25.

Position requires full US work authorization now and in the future.

This position can earn $28 - $34 per hour based upon academic status, not to mention all the other amazing rewards that working at DIRECTV offers.

May require a background check due to job duties requiring routine access to DIRECTV and DIRECTV customer's proprietary data. Qualified applicants with arrest and conviction will be considered for employment in accordance with local ordinances and state law.

**Apply today!**

Fair Chance Ordinance Notice for Los Angeles County applying for jobs at DIRECTV (https://tbcdn.talentbrew.com/company/390/pdf/fcoe-official-notice-eng-final-8302024.pdf)

DIRECTV employees are expected to always be honest, trustworthy, and operate with integrity. Discrimination and harassment of any kind (including sexual harassment) will not be tolerated. We remain steadfast in our belief for diversity, equity, and inclusion; therefore, we encourage success based on individual merit and ability without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military/veteran status, or any other protected status. DIRECTV celebrates and is enriched by our differences; therefore we fully consider all qualified applicants including, those with a criminal history.