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2025 DIRECTV Customer Operations Internship
DIRECTV • Remote • Posted 14 days ago
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Remote • Full-time • $19.00-$20.00/hr • Temporary • Internship
Job Highlights
Using AI ⚡ to summarize the original job post
DIRECTV is offering a summer 2025 internship in the Customer Operations organization, focusing on improving the customer experience through process improvement, documentation support, and managing initiatives related to engagement and culture. Interns will work cross-functionally through various teams to provide communication strategy and support, including front line engagement communications, developing and delivering M&P enhancements, and supporting overarching organizational level engagement and culture initiatives.
Responsibilities
- Work cross-functionally through various teams providing communication strategy and support.
- Develop and deliver M&P enhancements and employee engagement activities.
- Work directly with the Corporate Communications team on strategy for the Chief Customer Officer and Customer Care organization.
- Support overarching organizational level engagement and culture initiative driving program awareness.
Qualifications
Required
- Cross-functional collaboration
- Experience in writing communications for various levels of leadership
- Demonstrated success in a virtual environment
- Comfortable presenting and speaking with leaders
- Proficiency in PPT and Excel
- Process documentation skills from ideation to deliverable
- Strong written and verbal communication skills
Preferred
- Communications, Public Relations, Marketing majors or concentrations
About DIRECTV
DIRECTV is a prominent satellite television provider operating in the United States and Latin America. It offers a variety of TV packages, premium channels, on-demand services, and exclusive sports content to its customers. The company, headquartered in El Segundo, California, has established itself as a leader in the industry, known for its wide range of programming options and high-quality services.
Full Job Description
**2025 DIRECTV Customer Operations Internship**
**Description**
DIRECTV is changing the way the world experiences entertainment. We're delivering cutting edge products and services that redefine the future. Innovation is at the heart of what we do and we're revolutionizing the way our customers access content anytime, anywhere. With premier video services like DIRECTV, our industry leading team, is at the forefront of making it all happen. Together, we're creating the best entertainment and communications experience in the world.
Dive into the Customer Operations organization as a summer of 2025 intern! The work our team does directly impacts the DIRECTV customer experience through providing support for our customer facing employees with process improvement, documentation support, and managing initiatives related to engagement, and culture.
Depending on your interests and area of study, you'll get the chance to work cross functionally through various teams providing communication strategy and support.
**Project Examples:**
+ Front line engagement communications for the call center environment.
+ Develop and deliver M&P enhancements and employee engagement activities.
+ Work directly with Corporate Communications team on strategy for our Chief Customer Officer and Customer Care organization.
+ Support overarching organizational level engagement and culture initiative driving program awareness.
**Majors/Concentrations we're looking for:**
+ Communications, Public Relations, Marketing
**Skills and Experience:**
+ Cross functional collaboration
+ Experienced in writing communications for various levels of leadership
+ Demonstrated success in a virtual environment
+ Comfortable presenting and speaking with leaders
+ PPT and Excel (must have)
+ Process documentation - ideation to deliverable
+ Strong written and verbal communication skills
**This is a remote position that can be located anywhere in the United States. #LI-Remote**
10 week internship program. 6/2/25 - 8/8/25 or 6/16/25 - 8/22/25.
Position requires full US work authorization now and in the future.
This position can earn $19 - $20 per hour, not to mention all the other amazing rewards that working at DIRECTV offers.
May require a background check due to job duties requiring routine access to DIRECTV and DIRECTV customer's proprietary data. Qualified applicants with arrest and conviction will be considered for employment in accordance with local ordinances and state law.
**Apply today!**
Fair Chance Ordinance Notice for Los Angeles County applying for jobs at DIRECTV (https://tbcdn.talentbrew.com/company/390/pdf/fcoe-official-notice-eng-final-8302024.pdf)
DIRECTV employees are expected to always be honest, trustworthy, and operate with integrity. Discrimination and harassment of any kind (including sexual harassment) will not be tolerated. We remain steadfast in our belief for diversity, equity, and inclusion; therefore, we encourage success based on individual merit and ability without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military/veteran status, or any other protected status. DIRECTV celebrates and is enriched by our differences; therefore we fully consider all qualified applicants including, those with a criminal history.
**Description**
DIRECTV is changing the way the world experiences entertainment. We're delivering cutting edge products and services that redefine the future. Innovation is at the heart of what we do and we're revolutionizing the way our customers access content anytime, anywhere. With premier video services like DIRECTV, our industry leading team, is at the forefront of making it all happen. Together, we're creating the best entertainment and communications experience in the world.
Dive into the Customer Operations organization as a summer of 2025 intern! The work our team does directly impacts the DIRECTV customer experience through providing support for our customer facing employees with process improvement, documentation support, and managing initiatives related to engagement, and culture.
Depending on your interests and area of study, you'll get the chance to work cross functionally through various teams providing communication strategy and support.
**Project Examples:**
+ Front line engagement communications for the call center environment.
+ Develop and deliver M&P enhancements and employee engagement activities.
+ Work directly with Corporate Communications team on strategy for our Chief Customer Officer and Customer Care organization.
+ Support overarching organizational level engagement and culture initiative driving program awareness.
**Majors/Concentrations we're looking for:**
+ Communications, Public Relations, Marketing
**Skills and Experience:**
+ Cross functional collaboration
+ Experienced in writing communications for various levels of leadership
+ Demonstrated success in a virtual environment
+ Comfortable presenting and speaking with leaders
+ PPT and Excel (must have)
+ Process documentation - ideation to deliverable
+ Strong written and verbal communication skills
**This is a remote position that can be located anywhere in the United States. #LI-Remote**
10 week internship program. 6/2/25 - 8/8/25 or 6/16/25 - 8/22/25.
Position requires full US work authorization now and in the future.
This position can earn $19 - $20 per hour, not to mention all the other amazing rewards that working at DIRECTV offers.
May require a background check due to job duties requiring routine access to DIRECTV and DIRECTV customer's proprietary data. Qualified applicants with arrest and conviction will be considered for employment in accordance with local ordinances and state law.
**Apply today!**
Fair Chance Ordinance Notice for Los Angeles County applying for jobs at DIRECTV (https://tbcdn.talentbrew.com/company/390/pdf/fcoe-official-notice-eng-final-8302024.pdf)
DIRECTV employees are expected to always be honest, trustworthy, and operate with integrity. Discrimination and harassment of any kind (including sexual harassment) will not be tolerated. We remain steadfast in our belief for diversity, equity, and inclusion; therefore, we encourage success based on individual merit and ability without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military/veteran status, or any other protected status. DIRECTV celebrates and is enriched by our differences; therefore we fully consider all qualified applicants including, those with a criminal history.
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