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customer support specialist
Randstad US • columbus, OH 43201 • Posted 17 days ago
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In-person • Full-time • $18.99-$19.00/hr • Temporary • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
As a Customer Support Specialist at Randstad US, you will provide extraordinary care to members, partners, plan sponsors, and investment professionals. This role involves understanding high-level product/plan and regulatory requirements to analyze and resolve general accounts, plan fees, or plan inquiry questions. You will also interpret and articulate marketing strategies when communicating with customers, ensuring compliance with FINRA, company policies, plan documents, and state/local laws.
Responsibilities
- Handle incoming calls from investment professionals, plan sponsors, and members on various topics, including both current and legacy product suites.
- Interpret and update products, identifying and addressing underlying customer needs.
- Document conversations to deepen customer relationships and enhance service strategies.
- Ensure compliance with FINRA, company policies, plan documents, and state/local laws.
- Educate customers on tax implications, penalties, death benefits, income options, and plan features.
- Resolve issues, aiming for first-time final resolution, and collaborate with internal partners as needed.
- Participate in career development through monthly meetings and goal setting with leadership.
- Perform additional duties as assigned.
Qualifications
Required
- High school diploma or equivalent.
- Minimum one year of experience in customer service or sales-related roles.
- Knowledge of insurance products, sales processes, and relevant state/local laws.
- Familiarity with FINRA regulations and compliance.
- Proficiency in computer usage and office software.
- Ability to understand and discuss plan/contract details, utilizing technology to enhance customer interactions.
Preferred
- Undergraduate degree in finance, business administration, insurance, economics, or communications.
About Randstad US
Randstad is a wholly-owned subsidiary of Randstad N.V., the world's largest HR services provider. Driven to become the world's most valued 'working life partner', supporting as many people as possible in realizing their true potential throughout their working life, we provide companies with the high quality, diverse, and agile workforces they need while helping people get rewarding jobs and stay relevant in the ever-changing world of work. Randstad offers outsourcing, consulting and workforce management solutions for generalist and specialist disciplines, including technology, engineering, accounting and finance, clinical and non-clinical healthcare, human resources, legal, life sciences, manufacturing and logistics, office and administration and sales and marketing.
Full Job Description
customer support specialist.
+ columbus , ohio
+ posted september 5, 2024
**job details**
summary
+ $18.99 - $19 per hour
+ temp to perm
+ associate degree
+ category business and financial operations occupations
+ referenceAB_4602539
job details
URGENT HIRING NOW!!! Do you enjoy helping People? Join us in helping people plan and attain their different Insurance needs with one of the most recognizable companies. APPLY NOW!!! As a Representative, you'll provide extraordinary care to our members, partners, plan sponsors, and investment professionals. You will understand high-level product/plan and regulatory requirements to analyze and resolve general accounts, plan fees, or plan inquiry questions, which will be key to success. Additionally, you'll effectively interpret and articulate marketing strategies when communicating with customers.
salary: $18.99 - $19 per hour
shift: First
work hours: 8 AM - 6 PM
education: Associate
Responsibilities
Key Responsibilities:
+ Handle incoming calls from investment professionals, plan sponsors, and members on various topics, including both current and legacy product suites.
+ Interpret and updates to products, identifying and addressing underlying customer needs.
+ Document conversations to deepen customer relationships and enhance service strategies.
+ Ensure compliance with FINRA, company policies, plan documents, and state/local laws.
+ Educate customers on tax implications, penalties, death benefits, income options, and plan features.
+ Resolve issues, aiming for first-time final resolution, and collaborate with internal partners as needed.
+ Participate in career development through monthly meetings and goal setting with leadership.
+ Perform additional duties as assigned.
Education:
+ High school diploma or equivalent required.
+ Undergraduate degree in finance, business administration, insurance, economics, or communications preferred.
Experience:
+ Minimum one year of experience in customer service or sales-related roles.
+ Knowledge of insurance products, sales processes, and relevant state/local laws.
+ Familiarity with FINRA regulations and compliance.
Skills:
+ Verbal and written communication.
+ Proficiency in computer usage and office software.
+ Ability to understand and discuss plan/contract details, utilizing technology to enhance customer interactions.
The essential functions of this role include:
+ working in a smoke free environment
Skills
+ Claims Processing
+ Customer support
+ Customer Service
+ Insurance
+ Finance
+ Business Administration
+ Economics
+ Sales Support
+ Telephone Etiquette
+ Active Listening
Qualifications
+ Years of experience: 1 year
+ Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
**get in touch**
we are here to help you with your questions.
AM
**ambar mcculloch**
+ ambar.mcculloch@randstadusa.com
+ columbus , ohio
+ posted september 5, 2024
**job details**
summary
+ $18.99 - $19 per hour
+ temp to perm
+ associate degree
+ category business and financial operations occupations
+ referenceAB_4602539
job details
URGENT HIRING NOW!!! Do you enjoy helping People? Join us in helping people plan and attain their different Insurance needs with one of the most recognizable companies. APPLY NOW!!! As a Representative, you'll provide extraordinary care to our members, partners, plan sponsors, and investment professionals. You will understand high-level product/plan and regulatory requirements to analyze and resolve general accounts, plan fees, or plan inquiry questions, which will be key to success. Additionally, you'll effectively interpret and articulate marketing strategies when communicating with customers.
salary: $18.99 - $19 per hour
shift: First
work hours: 8 AM - 6 PM
education: Associate
Responsibilities
Key Responsibilities:
+ Handle incoming calls from investment professionals, plan sponsors, and members on various topics, including both current and legacy product suites.
+ Interpret and updates to products, identifying and addressing underlying customer needs.
+ Document conversations to deepen customer relationships and enhance service strategies.
+ Ensure compliance with FINRA, company policies, plan documents, and state/local laws.
+ Educate customers on tax implications, penalties, death benefits, income options, and plan features.
+ Resolve issues, aiming for first-time final resolution, and collaborate with internal partners as needed.
+ Participate in career development through monthly meetings and goal setting with leadership.
+ Perform additional duties as assigned.
Education:
+ High school diploma or equivalent required.
+ Undergraduate degree in finance, business administration, insurance, economics, or communications preferred.
Experience:
+ Minimum one year of experience in customer service or sales-related roles.
+ Knowledge of insurance products, sales processes, and relevant state/local laws.
+ Familiarity with FINRA regulations and compliance.
Skills:
+ Verbal and written communication.
+ Proficiency in computer usage and office software.
+ Ability to understand and discuss plan/contract details, utilizing technology to enhance customer interactions.
The essential functions of this role include:
+ working in a smoke free environment
Skills
+ Claims Processing
+ Customer support
+ Customer Service
+ Insurance
+ Finance
+ Business Administration
+ Economics
+ Sales Support
+ Telephone Etiquette
+ Active Listening
Qualifications
+ Years of experience: 1 year
+ Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
**get in touch**
we are here to help you with your questions.
AM
**ambar mcculloch**
+ ambar.mcculloch@randstadusa.com
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