Job Search Assistant
Patient Services Advisor
HCA Healthcare • Remote • Posted 14 days ago
Boost your interview chances in seconds
Tailored resume, cover letter, and cheat sheet
Remote • Full-time • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
The Patient Services Advisor at Parallon, a part of HCA Healthcare, handles account inquiries via inbound and outbound calls from patients, guarantors, or other third parties. This role involves reviewing patient account information in multiple systems, taking appropriate actions to resolve inquiries and balances, documenting interactions, and securing payment on outstanding account balances. The position requires the ability to learn and work in multiple account systems/applications and offers a comprehensive benefits package.
Responsibilities
- Communicate with customers by phone or via digital media to obtain information needed to resolve inquiries in accordance with department policies and procedures
- Review patient account information in multiple systems, perform research as necessary, and take appropriate action to resolve patient inquiries and account balances
- Document patient inquiry and actions taken into the appropriate systems
- Update or add insurance information and/or patient demographic information and request rebill
- Work with patients and guarantors to secure payment on outstanding account balances using secured payment methods
- Escalate patient complaints to the appropriate individual/department based on the nature of the issue
- Create a positive patient experience through actively listening, understanding, ensuring timely resolution or escalation, communicating in a friendly manner, and handling patients with a consummately professional attitude
- Follow all Parallon Customer Service Organization (CSO) guidelines and policies
- Meet and maintain established departmental performance metrics for production and quality
- Adhere to all compliance guidelines
- Maintain working knowledge of workflow, systems, and tools used in the department
Qualifications
Required
- Minimum one-year customer service experience required in a customer service, healthcare office, hospitality, retail sales or client manager role
- Previous call center experience preferably in a healthcare environment
- Virtual employees are required to have high speed internet with 25 MB download and 6 Upload Speed (WiFi is not permitted)
About HCA Healthcare
HCA Healthcare is a leading healthcare provider with 182 hospitals and over 2,300 sites of care in 20 states and the United Kingdom. They offer a comprehensive range of healthcare services, including hospitals, surgery centers, freestanding ERs, urgent care centers, diagnostic and imaging centers, walk-in clinics, and physician clinics, with a commitment to improving patient care and well-being.
Full Job Description
**Description**
**Schedule: Monday - Friday**
**Available Shifts**
**Each shift is 8 ½ hours and includes a 30 minute lunch break and two breaks**
**Start times from 930am-1230pm EST**
**End Times from 6pm-9pm EST**
**Start dates for hire is 10/21/24**
**Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Customer Service Advisor with Parallon you can be a part of an organization that is devoted to giving back!**
**Benefits**
**Parallon, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:**
+ **Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.**
+ **Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.**
+ **Free counseling services and resources for emotional, physical and financial wellbeing**
+ **401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)**
+ **Employee Stock Purchase Plan with 10% off HCA Healthcare stock**
+ **Family support through fertility and family building benefits with Progyny and adoption assistance.**
+ **Referral services for child, elder and pet care, home and auto repair, event planning and more**
+ **Consumer discounts through Abenity and Consumer Discounts**
+ **Retirement readiness, rollover assistance services and preferred banking partnerships**
+ **Education assistance (tuition, student loan, certification support, dependent scholarships)**
+ **Colleague recognition program**
+ **Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)**
+ **Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.**
**Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)**
**_Note: Eligibility for benefits may vary by location._**
**Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the Parallon family! We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic Customer Service Advisor to help us reach our goals. Unlock your potential!**
**Job Summary and Qualifications**
**The Customer Advisor handles account inquiries via inbound and outbound calls from patients, guarantors, or other third parties to review account information, takeappropriate actionsin various systems to resolve inquiries, and secure payment on outstanding account balances. This role requires the ability to learn and work in multiple account systems/applications.**
**In this role you will:**
+ **Communicate with customers by phone or via digital media to obtain information needed to resolve inquiries in accordance with department policies and procedures**
+ **Review patient account information in multiple systems, perform research as necessary, and take appropriate action to resolve patient inquiries and account balances**
+ **Document patient inquiry and actions taken into the appropriate systems**
+ **Update or add insurance information and/or patient demographic information and request rebill**
+ **Work with patients and guarantors to secure payment on outstanding account balances using secured payment methods**
+ **Escalate patient complaints to the appropriate individual/department based on the nature of the issue**
+ **Create a positive patient experience through actively listening, understanding, ensuring timely resolution or escalation, communicating in a friendly manner, and handling patients with a consummately professional attitude**
+ **Follow all Parallon Customer Service Organization (CSO) guidelines and policies**
+ **Meet and maintain established departmental performance metrics for production and quality**
+ **Adhere to all compliance guidelines**
+ **Maintain working knowledge of workflow, systems, and tools used in the department**
**Qualifications that you will need:**
+ **Minimum one-year customer service experience required in a customer service, healthcare office, hospitality, retail sales or client manager role**
+ **Previous call center experience preferably in a healthcare environment preferred**
+ **Virtual employees are required to have high speed internet with 25 MB download and 6 Upload Speed. (WiFi is not permitted)**
**Parallon (https://parallon.com/) provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.**
**HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses**
**"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.**
**HCA Healthcare Co-Founder**
**Be a part of an organization that invests in you! We are reviewing applications for our Customer Service Advisor opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!**
**We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.**
**Schedule: Monday - Friday**
**Available Shifts**
**Each shift is 8 ½ hours and includes a 30 minute lunch break and two breaks**
**Start times from 930am-1230pm EST**
**End Times from 6pm-9pm EST**
**Start dates for hire is 10/21/24**
**Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Customer Service Advisor with Parallon you can be a part of an organization that is devoted to giving back!**
**Benefits**
**Parallon, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:**
+ **Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.**
+ **Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.**
+ **Free counseling services and resources for emotional, physical and financial wellbeing**
+ **401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)**
+ **Employee Stock Purchase Plan with 10% off HCA Healthcare stock**
+ **Family support through fertility and family building benefits with Progyny and adoption assistance.**
+ **Referral services for child, elder and pet care, home and auto repair, event planning and more**
+ **Consumer discounts through Abenity and Consumer Discounts**
+ **Retirement readiness, rollover assistance services and preferred banking partnerships**
+ **Education assistance (tuition, student loan, certification support, dependent scholarships)**
+ **Colleague recognition program**
+ **Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)**
+ **Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.**
**Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)**
**_Note: Eligibility for benefits may vary by location._**
**Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the Parallon family! We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic Customer Service Advisor to help us reach our goals. Unlock your potential!**
**Job Summary and Qualifications**
**The Customer Advisor handles account inquiries via inbound and outbound calls from patients, guarantors, or other third parties to review account information, takeappropriate actionsin various systems to resolve inquiries, and secure payment on outstanding account balances. This role requires the ability to learn and work in multiple account systems/applications.**
**In this role you will:**
+ **Communicate with customers by phone or via digital media to obtain information needed to resolve inquiries in accordance with department policies and procedures**
+ **Review patient account information in multiple systems, perform research as necessary, and take appropriate action to resolve patient inquiries and account balances**
+ **Document patient inquiry and actions taken into the appropriate systems**
+ **Update or add insurance information and/or patient demographic information and request rebill**
+ **Work with patients and guarantors to secure payment on outstanding account balances using secured payment methods**
+ **Escalate patient complaints to the appropriate individual/department based on the nature of the issue**
+ **Create a positive patient experience through actively listening, understanding, ensuring timely resolution or escalation, communicating in a friendly manner, and handling patients with a consummately professional attitude**
+ **Follow all Parallon Customer Service Organization (CSO) guidelines and policies**
+ **Meet and maintain established departmental performance metrics for production and quality**
+ **Adhere to all compliance guidelines**
+ **Maintain working knowledge of workflow, systems, and tools used in the department**
**Qualifications that you will need:**
+ **Minimum one-year customer service experience required in a customer service, healthcare office, hospitality, retail sales or client manager role**
+ **Previous call center experience preferably in a healthcare environment preferred**
+ **Virtual employees are required to have high speed internet with 25 MB download and 6 Upload Speed. (WiFi is not permitted)**
**Parallon (https://parallon.com/) provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.**
**HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses**
**"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.**
**HCA Healthcare Co-Founder**
**Be a part of an organization that invests in you! We are reviewing applications for our Customer Service Advisor opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!**
**We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.**
Search for other jobs like this one:
Search for popular related roles:
Remote Physician Advisor - Case Management & Social Work jobsRemote Patient Health Advocate jobsRemote Health Advisor jobsRemote Patient Services Representative Associate jobsRemote Patient Access Services Representative jobsRemote Patient Consultant jobsRemote Patient Services Representative jobsRemote Clinical Assessment Advisor jobsRemote Patient Services Representative - Specialties jobsRemote Patient Services jobs
Search nearby locations hiring for this role:
Patient Services Advisor jobs in Hartsville, TNPatient Services Advisor jobs in Ashland City, TNPatient Services Advisor jobs in Goodlettsville, TNPatient Services Advisor jobs in Lebanon, TNPatient Services Advisor jobs in Shelbyville, TNPatient Services Advisor jobs in Thompson'S Station, TNPatient Services Advisor jobs in Portland, TNPatient Services Advisor jobs in White House, TNPatient Services Advisor jobs in Columbia, TNPatient Services Advisor jobs in Green Hill, TN