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Customer Service Representative
Star Cutter Company • Novi, MI 48377 • Posted 3 days ago via LinkedIn
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In-person • Full-time • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
Star Cutter Company, a globally recognized manufacturer of custom round tools and hobs, is seeking a Customer Service Representative to support their sales department. The role involves engaging with current and potential customers to meet their needs professionally, problem-solving customer concerns, collaborating with manufacturing and other key areas, and ensuring high customer satisfaction. The ideal candidate will be part of a company that values employees, offers competitive pay and benefits, and provides a path for career growth.
Responsibilities
- Engage with current and potential candidates to meet their needs professionally and graciously, using a variety of communication methods like email and by phone.
- Problem solves customer concerns in a timely manner meeting company expectations and ensuring customer satisfaction.
- Collaborate with manufacturing and other key areas within the organization to ensure customer expectations are met within manufacturing capabilities.
- Lead research into order status inquiries including inventory, lead times, expedited orders, samples, and pricing requests including communicating information to the customer.
- Collaborate with Sales on customer experiences ensure highest customer satisfaction is maintained.
Qualifications
Required
- One to two years customer service experience in manufacturing.
- Excellent communication skills (verbal, written, and listening skills)
- Experience with ERP system preferred.
- Working knowledge of MS Office products
- Associate degree preferred.
- Strong Microsoft Office Skills, particularly PowerPoint.
- High level of professionalism. Unwavering confidentiality.
- Ability to manage multiple priorities while remaining organized and mindful of deadlines.
- Strong problem-solving skills.
- Ability to travel occasionally.
Full Job Description
Star Cutter Company is a family owned, globally recognized, manufacturer of custom round tools and hobs. We are seeking a Customer Service Representative to support our sales department, ensuring our customer needs are met. The ideal candidate will be looking for:
- A company guided by core values which starts with “Value Employees”.
- Great pay and benefits.
- A deep culture founded on teamwork, respect, and integrity.
- A path to career growth based on performance and skill development.
What you’ll be doing:
- Engage with current and potential candidates to meet their needs professionally and graciously, using a variety of communication methods like email and by phone.
- Problem solves customer concerns in a timely manner meeting company expectations and ensuring customer satisfaction.
- Collaborate with manufacturing and other key areas within the organization to ensure customer expectations are met within manufacturing capabilities.
- Lead research into order status inquiries including inventory, lead times, expedited orders, samples, and pricing requests including communicating information to the customer.
- Collaborate with Sales on customer experiences ensure highest customer satisfaction is maintained.
What we ask you to bring:
- One to two years customer service experience in manufacturing.
- Excellent communication skills (verbal, written, and listening skills)
- Experience with ERP system preferred.
- Working knowledge of MS Office products
- Associate degree preferred.
- Strong Microsoft Office Skills, particularly PowerPoint.
- High level of professionalism. Unwavering confidentiality.
- Ability to manage multiple priorities while remaining organized and mindful of deadlines.
- Strong problem-solving skills.
- Ability to travel occasionally.
Pay and Benefits:
- Competitive compensation program including performance-based bonus.
- Comprehensive medical, dental, and vision health insurance within 30 days.
- Company paid life insurance, short- & long-term disability.
- A matched 401(k) savings program
- Educational assistance covering college programs, skilled trades, or other interests to further your career.
What’s Next?
- Check us out at www.star-su.com
- Check out our parent company at www.starcutter.com
- Send us your resume and we will respond promptly.
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