Bilingual Intake Office Coordinator

Firm Mission Statement

Our mission is to change as many lives as possible by offering immigration solutions even in the most difficult cases. We look at all possible options to keep our clients in the United States with their families where they belong. We stand ready to fight even when success seems unsure because we understand how much better life can be with the dignity and peace of mind that comes with having documents.

Position Purpose

The Intake Office Coordinator values the importance of providing a red-carpet experience and demonstrates it with every client interaction. They are often the clients' first impression of our firm. We are looking for a customer-focused Intake Office Coordinator to join our team and help us continue to deliver the highest quality service to our clients.

Essential Job Functions & Responsibilities

Front Office Duties:

• Greet clients by standing up every when a client walks in
• Collect ID of the client to change name on parties and add address
• Answer phone calls
• Take client fingerprints
• Confirm upcoming appointments and reschedule appointments as needed
• Scan/upload fingerprints and authorization forms
• Replenish candy and snack bar, Keurig machine, and cooler
• Scan client documents
• Complete inventory of office supplies
• Collect client payments
• Make fillable fingerprint form from client bio and download it to documents
• Prep intake folders
• Prep client case folders for Intake Specialists
• Prep Welcome Kits
• Hostess role
• Ensure clients feel welcome while waiting – direct them to waiting area, offer refreshments
• Escort clients to their intake appointment
• Scan contracts

Back Office Duties:

• Scan documents when front office is behind
• FBI submissions for in office fingerprints
• Assemble Welcome Kits
• Reviewing fingerprint + Signature Authorization Received Queue
• Reviewing FBI Submission Queue
• Helping with fingerprints when there is a long wait
• Follow up with clients for missing bio information
• If there is missing biometric information on a welcome kit task, they will call back the client to get the missing information
• Mail welcome kits to clients

Essential Skills, Knowledge & Abilities

• Ability to work and thrive in a fast-paced, high-energy, evolving environment
• Ability to embrace and align with the Firm’s core values
• Proficient in Microsoft Office Suite
• Previous experience in a Law Firm a plus
• Ruthless attention to detail
• Excellent organizational skills
• Strong verbal and written communication skills
• Ability to work independently and proactively

Minimum Qualifications

• Must be bilingual in Spanish and English
• 1-3 years’ experience in customer service