Ryzen • Newark, CA 94560 • Posted 4 days ago
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The Product Application Engineer provides engineering, technical, and documentation support in product design, development, and deployment. This role involves technical customer support, managing customer-facing communication, maintaining documentation, providing technical expertise to standards bodies, and offering engineering support for assigned products. The position reports to the Sr. Director of Hardware Engineering in Newark, CA.
Job Title: Product Application Engineer
Job Summary:
Product Application Engineer provides engineering, technical, and documentation support in product design, development and deployment. Reports to Sr. Director of Hardware Engineering located in Newark, CA.
Primary Job Responsibilities:
1. Provide technical customer support
2. Manage customer-facing communication for FA cases
Coordinate with customers, internal sales teams, and test engineering for FA process and customer-facing communication on FA case
Update and maintain a weekly tracker summarizing all active FA cases
3. Manage and maintain customer-facing documentation
Manage all datasheets for products
Manage all firmware Specs
Manage all customer release notes
Manage customer-facing white papers and app notes
4. Provide technical expertise, support, and advice to the assigned external standards bodies
Actively participate and provide technical expertise, support, and advice to the NVDIMM, ES, and CXL Task Groups
Report developments and technical summary of relevant JEDEC TG meetings to Unigen senior management to ensure product development aligns with ongoing standards efforts
5. Provide engineering support for the assigned products
Provide design support for new Power GEM designs
Provide design support for new DDR5 and CXL-based NVRAM technology
Provide design support for PCIe switch development board
Provide test and data analysis support for NVMe drive performance
Other duties and responsibilities related to Product Application engineering as assigned
Required Education and Experience:
NVMe – SAS/SATA/NVMe/M.2/U.2
Compute Express Link (CXL) interface
JEDEC NVDIMM Firmware Specifications
JEDEC Energy Source firmware specification
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