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Client Advocate

Action for Boston Community Development • Boston, MA • Posted 18 days ago via ZipRecruiter

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In-person • Full-time • Entry Level

Job Highlights

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As a Client Advocate at Action for Boston Community Development, you will be responsible for direct case management services to clients in Boston, Malden, Medford, and Everett, who are at or below 200% of the Federal Poverty Line. This role involves maintaining case management files, providing supportive services and referrals, conducting intake processes, developing relationships with various sectors to expand placement efforts, and assisting clients with employment opportunities, among other responsibilities. The ideal candidate is detail-oriented, passionate about community development, and possesses excellent communication skills.

Responsibilities

  • Maintain case management files and provide supportive services and referrals
  • Conduct intake process and assist clients in establishing educational and occupational goals
  • Develop positive working relationships with various organizations within the public and private sectors to expand placement efforts
  • Identify support services needed and make appropriate referrals and orient new clients to referred programs
  • Conduct workshops for the diverse populations of a specific community
  • Assist clients in properly completing job applications and resumes for employment opportunities
  • Follow up with prospective agencies and employers to maintain up-to-date information on employment opportunities
  • Provide clients with services for EITC tax preparation, food pantry, fuel assistance, SummerWorks, and Virtual Gateway services, including food stamps and health insurance
  • Perform other related duties as assigned from time to time

Qualifications

Required

  • Minimum of high school diploma or equivalent
  • Up to one year of experience in case management, job development or general office support
  • Demonstrated proficiency in Microsoft Word and Excel
  • Excellent oral and written communication skills
  • Ability to work sensitively and effectively with individuals of diverse educational, socio-economic and cultural backgrounds

Preferred

  • Bilingual skills

Full Job Description

Job Description

Job Description
Description
As a Community Coordination Client Advocate, you will handle direct case management services to clients currently at or below 200% of the Federal Poverty Line who live in Boston, Malden, Medford, and Everett. If you are a detail-oriented individual passionate about community development and possess the skills to excel in this role, we invite you to join our team at ABCD as a Client Advocate. Come make a meaningful impact and be part of a legacy that shapes positive change in Greater Boston.

Key Responsibilities
  • Responsible for maintaining case management files, and providing supportive services and referrals
  • Conduct intake process and assist clients in establishing educational and occupational goals.
  • Develop positive working relationships with various organizations within the public and private sectors to expand placement efforts.
  • Identify support services needed and make appropriate referrals and orient new clients to referred programs.
  • Conduct workshops for the diverse populations of a specific community.
  • Assist clients in properly completing job applications and resumes for employment opportunities.
  • Follow up with prospective agencies and employers to maintain up-to-date information on employment opportunities.
  • Provide clients with services for EITC tax preparation, food pantry, fuel assistance, SummerWorks, and Virtual Gateway services, including food stamps and health insurance.
  • Perform other related duties as assigned from time to time.

Skills, Knowledge and Expertise
  • Minimum of high school diploma or equivalent, with up to one year of experience in case management, job development or general office support required
  • Demonstrated proficiency in Microsoft Word and Excel required
  • Excellent oral and written communication skills
  • Must be able to work sensitively and effectively with individuals of diverse educational, socio-economic and cultural backgrounds.
  • Bilingual skills are preferred.

Why Work Here
  • Make a Difference: Every day, your work directly impacts the lives of thousands in the Greater Boston community, empowering them and making positive, lasting change.
  • Inclusive Environment: ABCD values the diversity of its workforce, with an inclusive culture that respects individuality and promotes collaboration.
  • Continuous Learning: We offer numerous training and development opportunities, ensuring our staff remain at the forefront of community action methodologies and strategies.
  • Comprehensive Benefits: At ABCD, we take care of our own, providing a competitive benefits package, including health coverage and retirement plans.
  • A Legacy of Impact: Join an organization that boasts a legacy spanning over half a century, consistently championing the rights and needs of our community's most vulnerable.
  • Teamwork & Camaraderie: Be a part of a passionate team, united in their mission to combat poverty, and ensure every individual can reach their fullest potential.

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