Client Advisor / Account Manager

About You

• Based in the U.S.
• 3-5 years customer success or operations experience managing enterprise and growth accounts in a quota carrying role
• Partner with clients to help them achieve desired business outcomes and are comfortable challenging clients on existing processes to help optimize them.
• Help communicate the value of these initiatives and drive customer referenceability and case studies
• Success record in improving clients' satisfaction - You are analytical, decisive and have the entrepreneurial drive to craft and implement a strategic plan for property acquisition
• You preferably have experience in real estate development and are familiar with the process to get a project from conceptualization through to final execution. OR Proven work experience in a startup at growth stage (Seed - Series C), preferably PropTech FinTech, CREtech or SaaS
• Record of adaptability and ability to move fast under uncertainty
• An autonomous worker, you take initiative to solve problems before they occur
• Previous knowledge of Salesforce.com would be a plus
• Organised, accountable, and professional

… if this is you, then you may have just found your perfect role. Read on!

The Company

Lavanda is a B2B software company. We’ve developed an award-winning, best-in-class SaaS platform that enables Multifamily and Student accommodation operators to optimise their portfolios with a comprehensive short and medium-term rental solution.

Our software toolkit enables partners to tap into the full spectrum of rental demand across their portfolios, whilst powering a range of management solutions to suit their evolving needs: fully-outsourced operations or in-house management.

Having raised a total of $17m+ to date, we’re backed by leading VC investors and are now scaling the business globally.

Responsibilities

• Nurture, expand key relationships, and be accountable for your portfolio and associated revenue numbers.

• Thorough understanding of the sales process and are able to manage the handover from sales to account management seamlessly.
• Develop an expert knowledge of the Lavanda SaaS platform and are able to effectively train clients on the PMS.
• Rigorous, analytical and data-driven decision making capabilities
• Build and manage relationships with 3rd-party suppliers (maintenance, housekeeping, etc.).
• A proven ability to handle ambiguity in the absence of defined systems and processes.
• Identify weak points and opportunities, and set targets as well as processes, guidelines, and best practices to ensure high performance in a fast-growing and fast-paced environment.
• Good technical understanding and excellent presentation skills.
• Track record of success in direct B2B sales, both new business and account management.
• Formal sales training and evidence of implementation of techniques into sales teams.
• Flexible and adaptable to meet the needs of the changing market, our customers and the business.
• Solid financial acumen; understands how the team’s goals support the organisation’s financial goals.
  
  

Benefits

• Competitive salary + potential for equity.
• Flexible working is actively embraced (open to full remote for now).
• Choose your own tech - get the equipment you love using at work.
• Personal Development budget, courses and plans tailored to you and your role
• Generous holiday allowance, including the full Christmas to New Year as a break on us.
• Join a highly motivated, engaged team of extremely smart, creative and talented people.