Data Management Manager

WHO WE ARE

Spinnaker Resorts develops, markets and provides property management for 12 resorts that offer different experiences, as each location has unique topography and local flavor. From the low-key coastal paradise of Hilton Head Island, South Carolina, to the sunny shores of Ormond Beach, Florida, to the neon and natural draw of the Ozarks in Branson, Missouri, or to the historical charm of Williamsburg, Virginia Spinnaker Resorts has developed resorts that our owners and guests love to return to after previously experiencing vacation days filled with leisure and exploration.

An award-winning vacation ownership company, Spinnaker Resorts offers a variety of opportunities for talented individuals who seek a rewarding career in helping make vacation ownership dreams come true. What makes us memorable, in addition to our excellent quality accommodations, amenities and property management, is our company s exceptional customer service and dedication to our owners and guests.

As we continue to expand our operations, consider starting a career with a company made up of over 600 industry professionals dedicated to one common goal: providing our owners and guests with the most extraordinary vacation experience possible.

JOB DESCRIPTION SUMMARY:

The position of Data Management (DM) Manager is to lead the Data Management team in providing support for multiple departments and divisions including Guest/Owner Operations and Sales & Marketing within the company through managing data, reporting, and other tasks with accuracy.

DUTIES AND RESPONSIBILITIES:

• Ensure short-term departmental queries, help desk tickets, and reports are completed in a timely manner while driving longer term refactoring, documentation processes and new initiatives.
• Collaborates with departmental stakeholders to ensure organizational needs are identified and documented.
• Determine and review departmental priorities/initiatives with Director, Information Technology for approval.
• Drive SOP/Training Tutorials for Data Management team as they apply to various departments and divisions within the company.
• Explore the use of data visualization and aggregation platforms (e.g. Tableau) to summarize findings a provide an easier mechanism for stakeholders to view and manage results.
• Serves as core team member for multiple projects including supervising and providing suggestions on the initiation, planning, and execution of the Data Management (DM) department.
• Position is that of a working manager with expectations below:

• Report Writing Time management skills to receive and respond to a high volume of daily requests for either creating new reports or revising existing reports.
• Creation and maintenance of SQL queries, stored procedures, and tables.
• Perform accurate data normalization & migration/integration.
• Data Verification Research data integrity issues when discrepancies are found. Run various reports to self-audit data and/or work with staff in the field to correct data as appropriate to ensure accuracy.
• Email Campaigns -- Assist with the creation and maintenance of email campaigns via SQL Server Reporting Services (SSRS).
• Provide administrative support and assist with projects as requested.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Experience with and working knowledge of Relational Database Management Systems (RDMS).
• Experience and working knowledge of MS SQL, SSRS, Object Oriented programming, Visual Basic, and MS Access.
• Experience creating and maintaining automated delivery subscriptions.
• Prior experience working in a fast-paced environment with a proven track record of delivering accurate, high quality and timely results.
• Good working knowledge of MS Excel and Word with formulas/analysis (Vlookups, Pivot tables, etc.).
• Excellent communication skills (verbal and written).
• Exceptional administrative skills High attention to detail and organization of information, accurate data entry.
• Strong problem-solving skills.
• Self-driven to work on individual initiatives and work well leading in a team setting.
• Adaptable to changing project goals and initiatives.

Qualifications:

• BS/BA/MA in computer science or related field, or equivalent work experience
• Project Lead / Project Management experience
• 3-5 years manager experience of Data Management or related department including managing a remote workforce.
• Able to work at Hilton Head Corporate office 3 days per week, in rare cases at least 1 week a month.

BENEFITS (BASED ON ELIGIBILITY)

• Weekly Pay and Direct Deposit
• Health Insurance (Medical/Vision/Dental)
• Company-Paid Life Insurance
• Paid Time Off (PTO) Program
• Paid Vacation and Holiday Pay
• 401 (K) Retirement Plan with a Company Match (based on eligibility)
• Employee Wellness Programs, including Employee Health Fairs and RALLY.
• Fitness Center Reimbursement
• Ongoing Professional Development Opportunities
• Employee Family & Friends Discounted Stays
• Various Employee Discounts (Local Businesses and National Retailers)
• Employee Recognition and Appreciation Events (Annual Employee Picnic & Holiday Party)
• Company-Supplied Uniforms and Equipment (Applicable Positions)