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Customer Service Specialist
ConvaTec • Remote • Posted 13 days ago
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Remote • Full-time • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
The Customer Service Specialist at ConvaTec is responsible for providing customer support by transferring inbound calls to the appropriate party. This role involves operating a multi-line Talkdesk telephone system, performing administrative support tasks, resolving complaints, transmitting information, analyzing data, and providing information about the establishment. The position offers competitive pay, incentives, and opportunities for promotion after 6 months in a people-first culture.
Responsibilities
- Operate multi-line Talkdesk telephone system; answer, screen, and forward calls, providing information, taking messages, review voicemails, and scheduling appointments.
- Perform administrative support tasks such as proofreading, transcribing handwritten information, and operating calculators or computers to work with invoices and other documents.
- Hear, resolve, and forward complaints from customers and public to the appropriate person.
- Transmit information or documents to customers, using computer, mail, or facsimile machine.
- Analyze data to determine who would best answer a question from a customer or member of the public.
- Provide information about establishment such as location of departments or offices, employees within the organization, or services provided.
Qualifications
Required
- High school diploma
- Six months to one-year related experience and/or training; or equivalent combination of education and experience
- Typing speed of 35-40 wpm with 40 (adjusted) highly recommended
- Possess call handling and administrative skills
- Good communication skills
- Ability to reason, problem solve and think outside the box
- Multi-task a variety of issues
- Good organization skills and can prioritize tasks
- Proficient in Microsoft Office programs
- Good attention to detail
- Reliable/dependable
- Flexible and adaptable to changes in environment and industry
- Team Player; work well with others
Preferred
- College degree
About ConvaTec
Convatec is a global company in the medical industry, specializing in advanced wound care, ostomy care, continence care, and infusion care products and technologies.
Full Job Description
Make a positive difference in others' lives at a job where you can say you truly love what you do!
180 Medical has once again been voted one the Best Places to Work in our home state.
Our employees enjoy:
- Competitive pay plus incentives, gift cards, etc.
- Eligible to promote after 6 months
- Amazing, people-first culture!
**Position Overview:**
To provide customer support by transferring inbound calls to the appropriate party.
**Key Responsibilities:**
+ Operate multi-line Talkdesk telephone system; answer, screen, and forward calls, providing information, taking messages, review voicemails, and scheduling appointments.
+ Perform administrative support tasks such as proofreading, transcribing handwritten information, and operating calculators or computers to work with invoices and other documents.
+ Hear, resolve, and forward complaints from customers and public to the appropriate person.
+ Transmit information or documents to customers, using computer, mail, or facsimile machine.
+ Analyze data to determine who would best answer a question from a customer or member of the public.
+ Provide information about establishment such as location of departments or offices, employees within the organization, or services provided.
**Qualifications/Education:**
+ Must have a high school diploma, college degree preferred, not required.
+ Six months to one-year related experience and/or training; or equivalent combination of education and experience.
+ Typing: 35-40 wpm with 40 (adjusted) highly recommended
+ Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
+ Possess call handling and administrative skills
+ Good communication skills
+ Ability to reason, problem solve and think outside the box
+ Multi-task a variety of issues
+ Good organization skills and can prioritize tasks
+ Proficient in Microsoft Office programs
+ Good attention to detail
+ Reliable/dependable
+ Flexible and adaptable to changes in environment and industry
+ Team Player; work well with others
**Dimensions:**
**Physical Demands**
+ Regularly required to sit, stand, walk, and occasionally bend and move about the facility.
+ Infrequent light physical effort required.
+ Occasional lifting under 10 lbs.
+ Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**Working Conditions**
+ Work performed in an office environment,
**Special Factors**
+ This role can be performed remotely.
**Beware of scams online or from individuals claiming to represent Convatec**
A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.
If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you're unsure, please contact us at careers@Convatec.com .
**Equal opportunities**
Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.
**Notice to Agency and Search Firm Representatives**
Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
**Already a Convatec employee?**
**If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you!**
180 Medical has once again been voted one the Best Places to Work in our home state.
Our employees enjoy:
- Competitive pay plus incentives, gift cards, etc.
- Eligible to promote after 6 months
- Amazing, people-first culture!
**Position Overview:**
To provide customer support by transferring inbound calls to the appropriate party.
**Key Responsibilities:**
+ Operate multi-line Talkdesk telephone system; answer, screen, and forward calls, providing information, taking messages, review voicemails, and scheduling appointments.
+ Perform administrative support tasks such as proofreading, transcribing handwritten information, and operating calculators or computers to work with invoices and other documents.
+ Hear, resolve, and forward complaints from customers and public to the appropriate person.
+ Transmit information or documents to customers, using computer, mail, or facsimile machine.
+ Analyze data to determine who would best answer a question from a customer or member of the public.
+ Provide information about establishment such as location of departments or offices, employees within the organization, or services provided.
**Qualifications/Education:**
+ Must have a high school diploma, college degree preferred, not required.
+ Six months to one-year related experience and/or training; or equivalent combination of education and experience.
+ Typing: 35-40 wpm with 40 (adjusted) highly recommended
+ Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
+ Possess call handling and administrative skills
+ Good communication skills
+ Ability to reason, problem solve and think outside the box
+ Multi-task a variety of issues
+ Good organization skills and can prioritize tasks
+ Proficient in Microsoft Office programs
+ Good attention to detail
+ Reliable/dependable
+ Flexible and adaptable to changes in environment and industry
+ Team Player; work well with others
**Dimensions:**
**Physical Demands**
+ Regularly required to sit, stand, walk, and occasionally bend and move about the facility.
+ Infrequent light physical effort required.
+ Occasional lifting under 10 lbs.
+ Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**Working Conditions**
+ Work performed in an office environment,
**Special Factors**
+ This role can be performed remotely.
**Beware of scams online or from individuals claiming to represent Convatec**
A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.
If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you're unsure, please contact us at careers@Convatec.com .
**Equal opportunities**
Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.
**Notice to Agency and Search Firm Representatives**
Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
**Already a Convatec employee?**
**If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you!**
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