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Customer Service Representative
128 Plumbing, Heating, Cooling & Electric • Wakefield, MA 01880 • Posted 13 days ago
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In-person • Full-time • Entry Level
Job Highlights
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128 Plumbing, Heating, Cooling & Electric is seeking a full-time Customer Service Representative to join their team in Wakefield, MA. The role involves using phone communication skills for inbound and outbound call support, managing customer needs in emergency situations, scheduling and booking service calls, and being a part of a great team environment. No prior experience in the HVAC, plumbing, or electrical industry is required as training is provided.
Responsibilities
- Using phone-communication skills for inbound and outbound call support with heavy volume.
- Managing and helping our customers needs in emergency situations
- Working closely with your team to be successful together
- Having enthusiasm!
- Having passion for helping people
- Communicating and understanding customer concern
- Scheduling and booking service calls
- Being a part of a really, really great team environment
- Being comfortable on the telephone and love customer service
- Having a company to grow with and work passionately for. Everyone here is a very hard worker.
- Training continuously and learning as we grow
Qualifications
Required
- Strong passion for customer service or business administration
Full Job Description
Customer Service Representative
Available Full-Time Hours
Sunday - Thursday
About Us:
For 30 years, we've been providing the highest quality, efficiency and reliability when it comes to serving customers for plumbing, HVAC, and electrical home services. We take pride in having an incredible customer experience team and customer base. The highest level of service and teamwork is what keeps us moving and growing. To offer the best level of service possible, we have teammates available around the clock to help support our customers.
Located in Wakefield, MA, we are seeking energetic, friendly, and team-working individuals for our expanding, fast-paced service company.
If you have a strong passion for customer service or business administration this may be a great suit for you.
Requirements / Job Duties for the Customer Service Representative:
+ Using phone-communication skills for inbound and outbound call support with heavy volume. This is the majority of the role.
+ Managing and helping our customers needs in emergency situations
+ Working closely with your team to be successful together
+ Having enthusiasm!
+ Having passion for helping people
+ Communicating and understanding customer concern
+ Scheduling and booking service calls
+ Being a part of a really, really great team environment
+ Being comfortable on the telephone and love customer service
+ Having a company to grow with and work passionately for. Everyone here is a very hard worker.
+ Training continuously and learning as we grow
Most of our customer experience team actually started with no experience in the HVAC, plumbing or electrical industry!
Customer Service Representative:
128 Plumbing, Heating, Cooling & Electric
Wakefield, MA
Available Full-Time Hours
Sunday - Thursday
About Us:
For 30 years, we've been providing the highest quality, efficiency and reliability when it comes to serving customers for plumbing, HVAC, and electrical home services. We take pride in having an incredible customer experience team and customer base. The highest level of service and teamwork is what keeps us moving and growing. To offer the best level of service possible, we have teammates available around the clock to help support our customers.
Located in Wakefield, MA, we are seeking energetic, friendly, and team-working individuals for our expanding, fast-paced service company.
If you have a strong passion for customer service or business administration this may be a great suit for you.
Requirements / Job Duties for the Customer Service Representative:
+ Using phone-communication skills for inbound and outbound call support with heavy volume. This is the majority of the role.
+ Managing and helping our customers needs in emergency situations
+ Working closely with your team to be successful together
+ Having enthusiasm!
+ Having passion for helping people
+ Communicating and understanding customer concern
+ Scheduling and booking service calls
+ Being a part of a really, really great team environment
+ Being comfortable on the telephone and love customer service
+ Having a company to grow with and work passionately for. Everyone here is a very hard worker.
+ Training continuously and learning as we grow
Most of our customer experience team actually started with no experience in the HVAC, plumbing or electrical industry!
Customer Service Representative:
128 Plumbing, Heating, Cooling & Electric
Wakefield, MA
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