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customer care representative
Randstad US • Remote • Posted 13 days ago
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Remote • Full-time • $18.50-$19.00/hr • Temporary • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
As a Customer Care Representative at Randstad US, you will be the first point of contact for customers, providing expert assistance and problem-solving across a range of inquiries. This role involves identifying customer needs, offering tailored solutions, and ensuring an outstanding customer experience through every interaction. This is a remote opportunity, allowing you to make an impact from wherever you are.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat in a professional and timely manner.
- Identify customer needs, offer appropriate solutions, and resolve issues efficiently.
- Maintain up-to-date knowledge of company products, services, and policies.
- Document all interactions and follow-up as necessary to ensure customer satisfaction.
- Collaborate with team members to continuously improve service delivery and share best practices.
- Strive to meet or exceed performance metrics, including response times and customer satisfaction ratings.
Qualifications
Required
- High school education
- 2 years of experience
- Entry level
Preferred
- Previous customer service or call center experience
- Excellent verbal and written communication skills
- Ability to handle a fast-paced work environment and manage multiple tasks
- Comfortable with technology, including CRM software and various communication platforms
- A positive attitude and a genuine passion for helping people
About Randstad US
Randstad is a wholly-owned subsidiary of Randstad N.V., the world's largest HR services provider. Driven to become the world's most valued 'working life partner', supporting as many people as possible in realizing their true potential throughout their working life, we provide companies with the high quality, diverse, and agile workforces they need while helping people get rewarding jobs and stay relevant in the ever-changing world of work. Randstad offers outsourcing, consulting and workforce management solutions for generalist and specialist disciplines, including technology, engineering, accounting and finance, clinical and non-clinical healthcare, human resources, legal, life sciences, manufacturing and logistics, office and administration and sales and marketing.
Full Job Description
+ columbus , ohio
+ posted september 6, 2024
**job details**
summary
+ $18.50 - $19 per hour
+ temp to perm
+ high school
+ category office and administrative support occupations
+ referenceAB_4603189
job details
As a Solutions Center Representative, you will be the first point of contact for customers, providing expert assistance and problem-solving across a range of inquiries. Your role will involve identifying customer needs, offering tailored solutions, and ensuring an outstanding customer experience through every interaction. This is a remote opportunity, allowing you to make an impact from wherever you are.
salary: $18.5 - $19 per hour
shift: First
work hours: 9 AM - 5:30 PM
education: High School
Responsibilities
Key Responsibilities:
+ Handle incoming customer inquiries via phone, email, and chat in a professional and timely manner.
+ Identify customer needs, offer appropriate solutions, and resolve issues efficiently.
+ Maintain up-to-date knowledge of company products, services, and policies.
+ Document all interactions and follow-up as necessary to ensure customer satisfaction.
+ Collaborate with team members to continuously improve service delivery and share best practices.
+ Strive to meet or exceed performance metrics, including response times and customer satisfaction ratings.
Qualifications:
+ Previous customer service or call center experience is preferred.
+ Excellent verbal and written communication skills.
+ Ability to handle a fast-paced work environment and manage multiple tasks.
+ Comfortable with technology, including CRM software and various communication platforms.
+ A positive attitude and a genuine passion for helping people.
Skills
+ Telephone Etiquette
+ Call Center Support
+ Customer Service
Qualifications
+ Years of experience: 2 years
+ Experience level: Entry Level
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
**get in touch**
we are here to help you with your questions.
TB
**tyler biery**
+ tyler.biery@randstadusa.com
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