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Project Specialist
SONIFI Solutions, Inc. • Remote • Posted 14 days ago
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Remote • Full-time • Mid Level
Job Highlights
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The Project Specialist, Professional Solutions at SONIFI Solutions, Inc. is responsible for supporting the Third-Party Services team and customers throughout the full life cycle of various project types. This role involves coordinating projects, schedules, materials, and other administrative functions independently and as part of a team, as well as assisting with planning goals and departmental efficiencies. This is a full-time, non-exempt, remote-based position.
Responsibilities
- Coordinate activities pertaining to all aspects of the Third Party business process.
- Formulate, verify, and create cases as needed, including mass case creations, timely case closures, and constant updates to Third Party contacts as needed.
- Interact and attend regular meetings with third party partners to provide support as needed. Follow up on customer (internal and external) questions, requests, and issues in a timely manner.
- Provide input on internal procedures for service partner/subcontractor contact information, required forms, processes, and policies as needed.
- Interpret, verify, and process FWO's for projects and service requests to ensure proper invoicing as agreed by Third Party partners and associated rate cards.
- Assist Project Managers with Service & Project Requests to ensure accurate and timely responses.
- Coordination of projects and special Third Party needs
- Reporting including Project Tracking, Support Case Metrics for projects/third party service and other data reporting. Maintain accurate, detailed, well-organized and documented files.
- Oversee, research, and correct transaction errors maintaining communications with the customer appropriately.
- Maintain accurate, detailed, well-organized data within SONIFI internal systems.
- Provide remote support and escalation for calls/e-mails from Third Party partners.
- Provide feedback to improve internal procedures for Third Party information, contracts, required forms, processes and policies.
- Assist with user acceptance testing of internal applications, as necessary.
- Promote and maintain positive working relationships while working to meet departmental and company goals.
- Comply and adhere to departmental and company procedures and policies.
- Other projects and duties as assigned.
Qualifications
Required
- Associate's degree and a minimum 3 years of related experience, preferably in a technical environment; or have the equivalent combination of education and/or work experience.
- Ability to adapt to a technical environment.
- Strong Microsoft Office (Word, Excel, PowerPoint, Outlook) skills.
- Experienced providing outstanding customer service delighting customers.
- Excellent written and verbal communication skills
- Ability to adapt to changing priorities through the course of the day.
- Excellent judgment and decision-making skills.
- Detail-oriented and self-motivated.
Full Job Description
SONIFI® Solutions, the leader in technology solutions for the hospitality and healthcare industries, is looking to add a Project Specialist to our team. The Project Specialist, Professional Solutions will have responsibility for supporting the Third-Party Services team and customers throughout the full life cycle of a variety of project types. The Project Specialist works independently as well as within a team to coordinate projects, schedules, materials, and other administrative functions. The position will also assist with planning goals and overall departmental efficiencies. This is a full-time, non-exempt position located in Sioux Falls, SD.
What you'll do:
+ Coordinate activities pertaining to all aspects of the Third-Party business process.
+ Case Management - formulate, verify, and create cases as needed (to include mass case creations), timely case closures and constant updates to Third Party contacts as needed.
+ Interact and attend regular meetings with third party partners to provide support as needed. Follow up on customer (internal and external) questions, requests, and issues in a timely manner.
+ Provide input on internal procedures for service partner/subcontractor contact information, required forms, processes and policies as needed.
+ Interpret, verify and process FWO's for projects and service requests to ensure proper invoicing as agreed by Third Party partners and associated rate cards.
+ Assist Project Managers with Service & Project Requests to ensure accurate and timely responses.
+ Coordination of projects and special Third-Party needs.
+ Reporting - including Project Tracking, Support Case Metrics for projects/third party service and other data reporting. Maintain accurate, detailed, well-organized and documented files.
+ Oversee, research, and correct transaction errors maintaining communications with the customer appropriately.
+ Maintain accurate, detailed, well-organized data within SONIFI internal systems.
+ Provide remote support and escalation for calls/e-mails from Third Party partners.
+ Provide feedback to improve internal procedures for Third Party information, contracts, required forms, processes and policies.
+ Assist with user acceptance testing of internal applications, as necessary.
+ Promote and maintain positive working relationships while working to meet departmental and company goals.
+ Comply and adhere to departmental and company procedures and policies.
+ Other projects and duties as assigned.
What you'll need:
+ Associate degree and a minimum 3 years of related experience, preferably in a technical environment; or have the equivalent combination of education and/or work experience.
+ Ability to adapt to a technical environment.
+ Strong Microsoft Office (Word, Excel, PowerPoint, Outlook) skills.
+ Experienced providing outstanding customer service delighting customers.
+ Excellent written and verbal communication skills
+ Ability to adapt to changing priorities through the course of the day.
+ Excellent judgment and decision-making skills.
+ Detail-oriented and self-motivated.
SONIFI's team is changing people's lives through memorable guest experiences - all delivered through an integrated technology and service platform. We work with global brands like AT&T, LG and Samsung and leverage technology from Google and Amazon. SONIFI's core solutions include interactive television, streaming, Internet access, Free-To-Guest, and healthcare integrations, along with unparalleled nationwide technical support and professional services
The pay for the finalist selected for this role will be set based on a variety of factors, including but not limited to, location, experience, education, specialty, and training. This position is also eligible for PTO, holidays, health, dental, vision, retirement plans, pet insurance, on-demand pay, and a variety of other benefits.
If you require assistance in filling out our online application due to a disability, please contact Human Resources at 605-988-1000.
For more information about Equal Employment Opportunity, please visit: https://www.eeoc.gov/.
#Corporate
#ZR
Job Details
Pay Type Hourly
What you'll do:
+ Coordinate activities pertaining to all aspects of the Third-Party business process.
+ Case Management - formulate, verify, and create cases as needed (to include mass case creations), timely case closures and constant updates to Third Party contacts as needed.
+ Interact and attend regular meetings with third party partners to provide support as needed. Follow up on customer (internal and external) questions, requests, and issues in a timely manner.
+ Provide input on internal procedures for service partner/subcontractor contact information, required forms, processes and policies as needed.
+ Interpret, verify and process FWO's for projects and service requests to ensure proper invoicing as agreed by Third Party partners and associated rate cards.
+ Assist Project Managers with Service & Project Requests to ensure accurate and timely responses.
+ Coordination of projects and special Third-Party needs.
+ Reporting - including Project Tracking, Support Case Metrics for projects/third party service and other data reporting. Maintain accurate, detailed, well-organized and documented files.
+ Oversee, research, and correct transaction errors maintaining communications with the customer appropriately.
+ Maintain accurate, detailed, well-organized data within SONIFI internal systems.
+ Provide remote support and escalation for calls/e-mails from Third Party partners.
+ Provide feedback to improve internal procedures for Third Party information, contracts, required forms, processes and policies.
+ Assist with user acceptance testing of internal applications, as necessary.
+ Promote and maintain positive working relationships while working to meet departmental and company goals.
+ Comply and adhere to departmental and company procedures and policies.
+ Other projects and duties as assigned.
What you'll need:
+ Associate degree and a minimum 3 years of related experience, preferably in a technical environment; or have the equivalent combination of education and/or work experience.
+ Ability to adapt to a technical environment.
+ Strong Microsoft Office (Word, Excel, PowerPoint, Outlook) skills.
+ Experienced providing outstanding customer service delighting customers.
+ Excellent written and verbal communication skills
+ Ability to adapt to changing priorities through the course of the day.
+ Excellent judgment and decision-making skills.
+ Detail-oriented and self-motivated.
SONIFI's team is changing people's lives through memorable guest experiences - all delivered through an integrated technology and service platform. We work with global brands like AT&T, LG and Samsung and leverage technology from Google and Amazon. SONIFI's core solutions include interactive television, streaming, Internet access, Free-To-Guest, and healthcare integrations, along with unparalleled nationwide technical support and professional services
The pay for the finalist selected for this role will be set based on a variety of factors, including but not limited to, location, experience, education, specialty, and training. This position is also eligible for PTO, holidays, health, dental, vision, retirement plans, pet insurance, on-demand pay, and a variety of other benefits.
If you require assistance in filling out our online application due to a disability, please contact Human Resources at 605-988-1000.
For more information about Equal Employment Opportunity, please visit: https://www.eeoc.gov/.
#Corporate
#ZR
Job Details
Pay Type Hourly
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