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Technical Support Specialist
Central Transport • Sterling Heights, MI 48310 • Posted 3 days ago via LinkedIn
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In-person • Full-time • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
The Technical Support and Services Technician at Central Transport is a key contact for all IT-related issues, offering strong customer service and acting as the front line for technical inquiries. This role involves multitasking, prioritizing, and working flexible shifts, including overtime, to support the IT needs of the organization.
Responsibilities
- Serve as the main point of contact for internal customers seeking technical assistance over the phone or through email
- Perform remote troubleshooting through diagnostic techniques and asking pertinent questions to the internal customer
- Provide remote support, software loading, etc. for all hand-held and tablet technology tools
Qualifications
Required
- Basic IT knowledge
- Interest in pursuing a career in the IT field
- Ability to multitask and prioritize a changing workload
- Flexible schedule with the ability to work overtime if needed
- Strong organization and communication skills
- Reliable and dependable worker
About Central Transport
Central Transport is a leading transportation company in the Less Than Truckload (LTL) sector with a nationwide presence. They offer Next Day, Regional, and Long Haul services to a diverse customer base, focusing on safety and efficiency. The company prioritizes reinvestment in technology, infrastructure, and training to exceed customer expectations and maintain high service levels.
Full Job Description
The Technical Support and Services Technician will be a main point of contact for any IT related issues as they come into our help desk. The Technical Support and Services Technician is responsible for having strong customer service skills. They will act as the front line answering all technical related questions in a timely manner.
SHIFTS AVAILABLE:
- Wednesday-Saturday 12:15am-10:15am
SHIFT PREMIUMS OFFERED:
- 6 PM – 12 AM – Additional $1.00 per hour
- 12AM – 6AM – Additional $2.00 per hour
IT Support Technicians will:
- Have basic IT knowledge
- Have an interest in pursuing a career in the IT field
- Have the ability to multitask and prioritize a changing workload
- Have a flexible schedule with the ability to work overtime if needed
- Have strong organization and communication skills
- Be a reliable and dependable worker
Duties include, but are not limited to:
- Serving as the main point of contact for internal customers seeking technical assistance over the phone or through email
- Performing remote troubleshooting through diagnostic techniques and asking pertinent questions to the internal customer
- Providing remote support, software loading, etc. for all hand-held and tablet technology tools
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