Job Search Assistant
Desktop and Mobility Support
Tata Consultancy Services • Remote • Posted 3 days ago via LinkedIn
Boost your interview chances in seconds
Tailored resume, cover letter, and cheat sheet
Remote • Full-time • Senior Level
Job Highlights
Using AI ⚡ to summarize the original job post
The Desktop and Mobility Support role involves providing remote desktop level L2 troubleshooting of end user issues, solving technical issues related to various operating systems and software components, and managing security compliance health status of end user workstations. This position requires a hands-on approach to diagnosing, troubleshooting, and resolving software, hardware, and peripheral incidents, as well as deploying device drivers and Windows patch updates.
Responsibilities
- Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of their Laptop/Desktop/VDI
- Solve technical issues related to Windows 10/11, iOS and Mac operating systems and standard software components like MS Office/VPN/Anti-Virus/Skype etc.
- Provide support in enroll the iOS devices in MDM (JAMF) and investigate the incidents and Tasks
- Deployment of device drivers and windows patch updates
- Troubleshoot laptop/desktop performance, group policy, Encryption and failed Software configuration of end user devices
- Manage the Security compliance health status of end user workstations
- Monitor security patching status and remedy deficiencies proactively
- Diagnose, troubleshoot, resolve and escalate supported software, hardware and peripheral Incident calls assigned from Service Desk team
- Adjust configuration options as required to resolve defects identified while performing corrective action on a device
- Investigate desktop level incidents and identify root causes to be able to provide solutions
- Deployment, Monitoring, Reporting of Device Drivers including BIOS & utilities
- Support Windows 10 Feature upgrade using modern management techniques - SCCM/Auto Pilot
- L2 Workstations operational support
- Monitor and report on User experience
- Report on Workstation image deployments and patch compliance metrics
Qualifications
Required
- 5-7 years of relevant experience
Full Job Description
Job Title : Desktop and Mobility Support
Relevant Experience
(in Yrs): 5-7 Years
Roles & Responsibilities:
Provide remote desktop level L2 troubleshooting of end user
issues by taking remote control of their Laptop/Desktop/VDI
Solve technical issues related to Windows 10/11, iOS and Mac
operating systems and standard software components like MS
Office/VPN/Anti-Virus/Skype etc.
Provide support in enroll the iOS devices in MDM (JAMF)
and investigate the incidents and Tasks
Deployment of device drivers and windows patch updates
Troubleshoot laptop/desktop performance, group policy,
Encryption and failed Software configuration of end user
devices
Manage the Security compliance health status of end user
workstations
Monitor security patching status and remedy deficiencies
proactively
Diagnose, troubleshoot, resolve and escalate supported
software, hardware and peripheral Incident calls assigned
from Service Desk team
Adjust configuration options as required to resolve defects
identified while performing corrective action on a device
Investigate desktop level incidents and identify root causes to
be able to provide solutions.
Deployment, Monitoring, Reporting of Device Drivers
including BIOS & utilities
Support Windows 10 Feature upgrade using modern
management techniques - SCCM/Auto Pilot
L2 Workstations operational support
Monitor and report on User experience.
Report on Workstation image deployments and patch
compliance metrics
Search for other jobs like this one:
Search for popular related roles:
Search nearby locations hiring for this role: