Customer Service Representative

Immediate need for a talented Customer Service Representative. This is a 06+months contract opportunity with long-term potential and is located in Berwyn, PA (Onsite). Please review the job description below and contact me ASAP if you are interested.

Job ID:24-40352

Pay Range: $25 - $26.50/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Handling a wide range of customer inquiries, issues, and requests via phone, email, or chat.
• Providing information about products or services, including detailed explanations of features, pricing, and specifications.
• Processing orders, returns, and exchanges accurately and efficiently.
• Resolving customer complaints or issues in a timely and effective manner.
• Escalating complex or unresolved issues to senior customer service representatives or management.
• Maintaining accurate and detailed records of customer interactions and transactions.
• Following up with customers to ensure their satisfaction and resolve any outstanding issues.
• Collaborating with other departments, such as sales or marketing, to address customer needs or concerns.
• Keeping up-to-date with product knowledge, industry trends, and company policies.
• Providing feedback to management on customer trends, issues, and suggestions for improvement.

Key Requirements and Technology Experience:

• Key Skills:Customer service exp & scheduling.
• Contract experience is a plus
• Application processing exp
• A Mid-level Customer Service Representative should have excellent communication and interpersonal skills, as well as a strong customer focus.
• They should be able to handle difficult or challenging situations with professionalism and empathy.
• Previous customer service experience and a solid understanding of customer service principles and practices are important for this role.

Our client is a leading Public Utility Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.