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Party City Seasonal Team Member / Retail Sales
Party City Holdings Inc. • Apple Valley, MN 55124 • Posted 4 days ago
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In-person • Full-time • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
As a Sales Associate at Party City, you will be responsible for executing best-in-class sales and service strategies, providing exceptional customer service, and leveraging technology to enhance the customer experience. You will be part of a team that delivers on sales, profit, and service targets, as well as key Balloon & Omni strategies. This role involves managing daily and weekly workloads, supporting onboarding and mentoring of new team members, and continuously role modeling behaviors connected to the company's service model.
Responsibilities
- Executing best-in-class sales and service strategies
- Providing exceptional customer service behaviors
- Delivering a customer-friendly in-store and curbside shopping experience
- Leveraging technology to enhance the customer service experience
- Putting the customer first in everything
- Delivering on sales, profit, and service targets
- Managing and planning the daily and weekly workload
- Supporting onboarding and mentoring to new Team Members
- Continuously role modeling behaviors connected to Friendly, Easy and Accurate
- Working a schedule that aligns to customer and business needs
- Supporting an environment that promotes engagement
Qualifications
Required
- Prior retail management experience
- Ability to lead a team in a dynamic and fast-paced environment
- Obsession with ensuring customer satisfaction
- Adaptability and ability to manage change daily through your team
- Strong communication skills and the ability to build relationships
About Party City Holdings Inc.
Party City is a prominent retailer in the celebrations industry, offering a wide range of party supplies and costumes. It operates globally, with a strong presence in North America, and provides products like balloons, decorations, costumes, and custom printing services for various occasions. The company has shown resilience through challenges like the COVID-19 pandemic by enhancing its e-commerce platform and ensuring safety in its physical stores.
Full Job Description
CUSTOMER-FIRST! (BRING OUR SERVICE MODEL TO LIFE: FRIENDLY, EASY, ACCURATE)
- You are responsible for executing best in class sales and service strategies.
- Team Members provide exceptional customer service behaviors delivered to our customers and are accountable to putting the customer first in everything they do.
- Teams Members provide value to our guest by delivering a customer friendly in-store and curbside shopping experience
- You will leverage technology to enhance the customer service experience for our internal and external customers.
- You will possess an "It can be done" attitude, when it comes to overcoming obstacles and bringing joy to our customers.
- Team Members are responsible for being part of a Team that delivers on sales, profit, and service targets, as well as delivering on all key Balloon & Omni strategies.
WHAT DO YOU BRING TO THE PARTY?
- Do you possess prior retail management experience?
- Can you lead a team in a dynamic and fast-paced environment?
- Are you obsessed with ensuring that your customers are beyond satisfied?
- Are you adaptable and able to manage change daily through your team?
- Do you possess strong communication skills and the ability to build relationships with your staff and customers?
RESULTS MATTER!
- Team Members will master all Balloon & OMNI channel service platforms, including in-store pickup, delivery, curbside pickup, and others.
- You will manage and plan the daily and weekly workload to deliver on store sales goals and customer engagement.
- You will assist the Store Team Leader and Leads in supporting onboarding and mentoring to new Team Members.
- You will continuously role model behaviors connected to Friendly, Easy and Accurate and support other team members on delivering on our Service Model.
- Team Members are expected to work a schedule that aligns to customer and business needs.
- Team Members are responsible for supporting an environment that promotes engagement.
PARTY PERKS AND REWARD
- Competitive salary
- Fun working environment
- Generous associate discount
- Lifestyle benefits
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