Credit and Collections Specialist

Under general supervision and guidance compiles information pertaining to the determination of the credit status of current and prospective customers and coordinates the collection of delinquent accounts in a timely and accurate manner in accordance with well-defined procedures. The actual credit approval authority rests at a higher level.

Primary Duties and Responsibilities

These are functions a qualified incumbent or applicant must be able to perform with or without reasonable accommodation.

• Reviews status of delinquent accounts and initiates collection action. Notifies parties involved and prepares correspondence.

• Maintains records on credit risk, delinquent accounts and incomplete files and updates account information.

• Reviews credit files and customer applications for completion.

• Obtains information from credit organizations, banks and loan associations.

• Provide resolution of issues related to billing inquiries, and disputes

• Performs basic clerical duties.

• Post daily cash receipts and investigate discrepancies.

• Performs other duties as assigned.

Requirements

Job Requirements

• The minimum education required for this position is a high school degree or equivalent. May include specialized classes beyond high school.

• Requires technical knowledge, training and understanding of a job's requirements. Typically possesses 3 to 5 years of relevant work experience.

• Generally, performs single function tasks that tend to be of moderate size and scope.

• Ability to read and comprehend simple instructions. Ability to read, interpret and create simple correspondence and memos. Ability to effectively present information one-on-one and in small group situations.

• Understanding of basic accounting principles including accounts receivables, invoicing, credits, debits, chargebacks and credit terms

• Proficient knowledge of MS Outlook, MS Word, and MS Excel

• Ability to navigate multiple ERP Applications/operating systems, PeopleSoft experience preferred

• Ability to work effectively in a remote, home-based office environment

Contacts

This position requires contact with employees at all levels, outside vendors, and customers.

Physical Requirements and Environmental Conditions

Environment is typically general office, though the incumbent may spend short periods in the manufacturing environments with exposure including but not limited to dust, dirt, high noise levels and variations in temperature. Occasional exposure to one or more unpleasant or hazardous conditions 6% to 20% of work time.