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Senior Support Engineer
Strativ Group • Seattle, WA 98127 • Posted 2 days ago via LinkedIn
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Hybrid • Full-time • $100,000-$175,000/yr • Senior Level
Job Highlights
Using AI ⚡ to summarize the original job post
Strativ Group is seeking a Senior Support Engineer to join their customer support engineering team in a hybrid role based in the Seattle area. The role involves assisting customers with technical issues related to the database, primarily through Slack and email, and collaborating with Solution Architects and the engineering team. The position offers the opportunity to work with highly technical problems in the data warehouse space, including implementation, multiple systems, SQL, and cloud technologies. The company culture is collaborative, and the role may lead to a Solutions Architect role in the future.
Responsibilities
- Assist customers with technical issues related to the database through Slack and email.
- Collaborate with Solution Architects for new customers and complex cases.
- Work on problems within the data warehouse space, including implementation, multiple systems, SQL, Relational Database Systems, Log Parsers, and Cloud.
Qualifications
Required
- 3+ years of technical support experience
- Experience with a highly technical product
- Customer service oriented with a communicative personality
- Strong written and verbal communication skills
- Knowledge of SQL and other relational database systems and technologies
Preferred
- Knowledge of Database/Data Warehouse implementation and support
- Knowledge of APIs or SDKs
Full Job Description
Role: Senior (Customer) Support Engineer
Location: Seattle Area Hybrid (2-3 days a week in office)
Comp: They are open for the right person, but circa $100,000 - $175,000 + stock
Domain: Database space - Series D
Do you enjoy helping customers and have worked in a highly technical space already? Want to work with some of the smartest engineering folk (ex-Google, ex-Sisense etc?)
A growing data-warehouse business are looking for someone like you to join their customer support engineering team of 5. You will help with any customer requests related to the database that predominantly come in via Slack or Email, but also collaborate with Solution Architects for new customers but also complex cases. Problems you will work on are within the data warehouse space, i.e implementation, multiple systems and layers, SQL & Relational Database Systems, Log Parsers, Cloud etc
You will be frequently collaborating with the engineering team, who consist of multiple ex google and meta folk. This role can move into a solutions' architecture role in the future too. Company culture is very collaborative, working with some super smart people, and the support team are beginning to utilise LLM technology to support their work.
15 days paid vacation + US holidays, healthcare coverage, 401k plan, commuter and interest benefits, company offsites
Your Qualifications
- 3+ years' of technical support experience
- Worked on a highly technical product
- Customer service oriented - communicative personality
- Strong written and verbal and troubleshooting skills
- Knowledge of SQL and other relational database systems + technologies
- Ideally exp with Database/Data Warehouse implementation and support
- Ideally knowledge of APIs or SDKs
Please note, this role requires deep SQL knowledge, so please only apply if this is you.
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