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Server Support Engineer
Apex Systems • Plano, TX 75086 • Posted 1 day ago via LinkedIn
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In-person • Full-time • Mid Level
Job Highlights
Using AI ⚡ to summarize the original job post
The Server Support Engineer at Apex Systems is responsible for performing daily system monitoring, ensuring the stability, integrity, and efficient operation of in-house information systems that support core organizational functions. This role involves evaluating system performance, analyzing user interfaces, maintaining system performance, and providing advanced problem identification and resolution support services. The engineer will also develop documentation as needed and ensure the security, availability, performance, and scalability of the enterprise directory and collaboration infrastructure.
Responsibilities
- Performs daily system monitoring, verifies the integrity and availability of all hardware, server resources, systems and key processes, reviews system and application logs and verifies completion of scheduled jobs such as backups.
- Ensure the stability, integrity, and efficient operation of the in-house information systems that support core organizational functions.
- Evaluate system performance results, response to incidents/problems, perform risk assessments, and evaluate performance metrics.
- Ensure that systems configuration requirements properly integrate with existing systems processes.
- Provides or assists in application administration, application patching/upgrades, and security remediation, executing approved scripts, maintaining various environments, and monitoring system performance.
- Analyzes user interfaces, maintain hardware and software performance tuning, analyze workload and computer usage, maintain interfaces with outside systems, analyze downtimes, analyze proposed system modifications, upgrades.
- Provide root cause analysis and communicate with user base about incident status and recommend solutions to fix issues.
- Collaborate with systems development to ensure the proper development of system configuration requirements.
- Provides advanced problem identification and resolution support services as well as performance monitoring and capacity planning support.
- Reviews, recommends, and implements required system upgrades and patches.
- Develop, identify, and resolve security vulnerabilities related to deployment and testing processes.
- Analyzes the needs and requirements of users and develops documentation as needed.
- Ensures the security, availability, performance, and scalability of our enterprise directory and collaboration infrastructure.
Qualifications
Required
- Associates Degree in Computer Science, Information Technology, or related field of study
- 3+ years of experience in a Technical Support, System Administration, or similar role
- Strong knowledge and understanding of computer hardware and software, networking, and/or configuration management
- Experience working with Microsoft Intune
Preferred
- Information Security or Cybersecurity Risk Management experience
About Apex Systems
Apex Systems is a technology services business specializing in digital innovation, artificial intelligence, cloud computing, cybersecurity, and data analytics. They prioritize diversity, equity, and inclusion in their workforce and are committed to corporate social responsibility. With a presence in over 70 markets, Apex Systems offers career opportunities in Glen Allen, Virginia, and on their website.
Full Job Description
Responsibilities
- Performs daily system monitoring, verifies the integrity and availability of all hardware, server resources, systems and key processes, reviews system and application logs and verifies completion of scheduled jobs such as backups.
- Ensure the stability, integrity, and efficient operation of the in-house information systems that support core organizational functions.
- Evaluate system performance results, response to incidents/problems, perform risk assessments, and evaluate performance metrics.
- Ensure that systems configuration requirements properly integrate with existing systems processes.
- Provides or assists in application administration, application patching/upgrades, and security remediation, executing approved scripts, maintaining various environments, and monitoring system performance.
- Analyzes user interfaces, maintain hardware and software performance tuning, analyze workload and computer usage, maintain interfaces with outside systems, analyze downtimes, analyze proposed system modifications, upgrades.
- Provide root cause analysis and communicate with user base about incident status and recommend solutions to fix issues.
- Collaborate with systems development to ensure the proper development of system configuration requirements.
- Provides advanced problem identification and resolution support services as well as performance monitoring and capacity planning support.
- Reviews, recommends, and implements required system upgrades and patches.
- Develop, identify, and resolve security vulnerabilities related to deployment and testing processes.
- Analyzes the needs and requirements of users and develops documentation as needed.
- Ensures the security, availability, performance, and scalability of our enterprise directory and collaboration infrastructure.
Qualifications
- Associates Degree in Computer Science, Information Technology, or related field of study
- 3+ years of experience in a Technical Support, System Administration, or similar role
- Strong knowledge and understanding of computer hardware and software, networking, and/or configuration management
- Experience working with Microsoft Intune
- Information Security or Cybersecurity Risk Management experience (Preferred)
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