GuideIT • Plano, TX 75086 • Posted 1 day ago via LinkedIn
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The IT Service Desk Associate at GuideIT is responsible for providing all facets of computer Service Desk support, including troubleshooting, installations, and maintenance. This role requires in-depth knowledge of software packages and operating systems, and the ability to provide excellent customer service and end-user support. The position is full-time and requires flexibility to work varying shifts, including evenings, weekends, and holidays.
About GuideIT
GuideIT operates in the IT services industry, offering a wide range of services such as Consulting, Managed IT, Digital Business, cybersecurity solutions, digital transformation, and application services. They specialize in helping organizations optimize their technology investment and provide expertise in areas like strategic readiness, data loss prevention, and cloud integration. GuideIT is a trusted brand known for delivering exceptional IT services and creating a great environment for career growth, particularly in industries like healthcare and commercial sectors.
About GuideIT
GuideIT is a US based technology services company Headquartered in Plano, Texas, focused on providing value to its customers by aligning technology with business outcomes, maximizing value through cost management and allowing rapid, proactive response to change. We are looking for a Full-time IT Service Desk Associate to join our team! Candidate must live in the Dallas/Fort Worth area, be results oriented, highly adaptable and thrive in a team environment centered on mutual trust and respect.
About the Role
The IT Service Desk Associate works well independently or in a group setting providing all facets of computer Service Desk support such as troubleshooting, installations and maintenance. This individual possesses in-depth knowledge and understanding of numerous software packages and operating systems. They are skilled in providing Customer Service and End-User Service Desk Support and can easily identify and resolve technical issues and concerns. The IT Service Desk Associate must be flexible to work a varying shift schedule that may include evenings and weekends.
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Benefits
GuideIT is committed to Equal Employment Opportunity. It is the policy of GuideIT to encourage and support equal employment opportunity for all Team Members and applicants for employment without regard to sex, race, color, ancestry, religious creed, national origin, pregnancy, physical disability, mental disability, medical condition, age, marital status, political affiliation, sexual orientation, disabled veteran, or Vietnam era veteran status.
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