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Desktop Support Specialist
Apex Systems • Bentonville, AR 72712 • Posted 1 day ago via LinkedIn
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In-person • Full-time • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
The Desktop Support Specialist at Apex Systems assists in supporting the business by responding to customer requests, troubleshooting problems, and participating in team tasks. This role involves imaging and enrolling new PCs, performing basic hardware repairs, assisting with onboarding, and preparing and shipping equipment orders. The position requires strong hardware/software diagnosis, troubleshooting, and customer service skills.
Responsibilities
- Imaging/Enrolling new PC
- Perform basic hardware repairs for Laptops
- Virtually assist with our Onboarding process for new hires
- Assist with equipment returns, quality assurance checks, cleaning and preparing used equipment to be used for regular inventory demands
- Preparing and shipping out equipment orders for new and existing associates
- Must be able to stand, bend, stoop lift, carry, and push and pull objects up to 50lbs
- Must be able to work from one of our Bentonville HO buildings
Qualifications
Required
- Hardware / software diagnosis and troubleshooting
- Strong customer service skills
- Self-motivated and ability to multi-task
- Strong written and oral communication skills
About Apex Systems
Apex Systems is a technology services business specializing in digital innovation, artificial intelligence, cloud computing, cybersecurity, and data analytics. They prioritize diversity, equity, and inclusion in their workforce and are committed to corporate social responsibility. With a presence in over 70 markets, Apex Systems offers career opportunities in Glen Allen, Virginia, and on their website.
Full Job Description
Assists in supporting the business by responding to customer requests, questions, and problems; working problem tickets in ServiceNow; troubleshooting problems for root causes; communicating findings and status updates for customers.
Participates in team tasks by receiving assignments from experienced team members or project leads; giving updates on assignments when requested; contributing to team meetings and discussions; reviewing and revising team documentation; and documenting and presenting new information to the team.
What you'll do:
Imaging/Enrolling new PC
Perform basic hardware repairs for Laptops
Virtually assist with our Onboarding process for new hires
Assist with equipment returns, quality assurance checks, cleaning and preparing used equipment to be used for regular inventory demands.
Preparing and shipping out equipment orders for new and existing associates
Must be able to stand, bend, stoop lift, carry, and push and pull objects up to 50lbs.
Must be able to work from one of our Bentonville HO buildings.
What you'll bring:
Hardware / software diagnosis and troubleshooting
Strong customer service skills
Self-motivated and ability to multi-task
Strong written and oral communication skills
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