ChenMed • Carol City, FL • Posted 2 days ago via LinkedIn
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The Medical Front Desk / Care Facilitator at ChenMed serves as a patient advocate, delivering exceptional customer service as one of the first points of contact for patients. This role involves checking patients in and out of the medical clinic, providing basic secretarial and administrative support, verifying insurance, collecting copays, scheduling appointments, and ensuring patient comfort and well-being. The position requires a strong commitment to superior service, with every interaction viewed as an opportunity to build trusting relationships with patients.
About ChenMed
ChenMed is a family-owned primary and specialty care practice dedicated to providing top-quality healthcare to Medicare-eligible seniors. They focus on preventive care and offer affordable VIP care to promote better health for seniors. With over 100 medical centers in the United States, ChenMed aims to become America's leading primary care provider for the neediest populations, emphasizing a patient-centered approach.
Medical Front Desk Associate
Job description
Come Join ChenMed / Chen Senior Medical Center
ChenMed is transforming healthcare for seniors. We provide big answers to big problems in health care delivery. ChenMed is a full-risk primary care market leader with an innovative philosophy, unique physician culture and end-to-end customized technology. These things allow us to provide world-class primary care and coordinated care to the most vulnerable population – moderate- to low-income seniors who have complex chronic diseases.
Through our innovative operating model, physician-led culture and empowering technology, we are able to drive key quality and cost outcomes that create value for patients, physicians and the overall health system. Our model allows us to practice medicine the way it should be practiced. By recruiting focused physicians and reducing their doctor-to-patient ratios, we increase patients’ “face time” during each monthly appointment and help foster stronger doctor-patient relationships. Our model also drives and enhances compliance with treatment plans.
As a result of our efforts, our patients realize lower hospital admissions. Their overwhelming response to our approach is reflected in our aggressive, organic growth and net promoter scores in the low to mid 90s, which is unheard of in any industry. Read more about our results and the value of the ChenMed model.
As a company, we are making a difference in the lives of seniors and the health care system overall.
The Medical Front Desk / Care Facilitator role is one of a patient’s first contact with our ChenMed family and, as such, serves as a patient advocate delivering and providing exceptional customer service. The incumbent in this role checks patients in to and out of the medical clinic and provides basic secretarial and administrative support. A successful Care Facilitator possesses a strong commitment to providing superior service and views every interaction as an opportunity to build a trusting relationship with the patient.
ESSENTIAL JOB DUTIES/RESPONSIBILITIES:
Other responsibilities may include:
KNOWLEDGE, SKILLS AND ABILITIES:
At ChenMed, If you are an innovative, entrepreneurial minded, over-achiever who is extremely passionate in helping people and revolutionizing Healthcare again, we are that dynamic and exciting company you are looking for!
After applying, we encourage you to "follow" us on LinkedIn (ChenMed) as well! This way you can stay informed and up to date on what’s happening around our organization and start your path to becoming part of our FAMILY!
EDUCATION AND EXPERIENCE CRITERIA:
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