MGR QUALITY & TECH WRITING

Job Highlights

Using AI ⚡ to summarize the original job post

Responsibilities

• Research, outline, write, and edit content, working closely with various departments to understand project requirements.
• Gather information from subject-matter experts and develop, organize, and write procedure manuals, technical specifications, and process documentation.
• Collect user feedback to confirm successful implementation and adjustment needs if necessary.
• Review existing content on a regular basis to ensure that it meets applicable federal, state, and local legal requirements, as well as company requirements.
• Develop content in alternative media forms for maximum usability, with a consistent voice across all documentation.
• Maintain a global view of documentation systems, standardizing content across all operating platforms.
• Implement and monitor quality assurance processes to ensure compliance with regulatory bodies and external standards.
• Conduct regular audits and assessments to identify areas for improvement and ensure continuous quality enhancement.

Qualifications

Required

• Two or more years of experience as an effective technical writer or quality manager.
• Proven ability to quickly learn and understand complex subject matter.
• Experience in writing documentation and procedure manuals for various audiences.
• Superb written communication skills, with a keen eye for detail.
• Experience in working with end-users to improve user experience and refine content.
• Ability to handle multiple projects simultaneously.
• Experience producing documented processes, procedures, and governance documentation in a highly regulated environment.
• Experience in supporting an environment of compliance with regulatory bodies and writing process documentation that meets external standards.

Preferred

• Degree in English, Communications, Business Administration, or related field.
• Knowledge of graphic design, photo editing, and video editing.
• Knowledge of transportation regulations or experience with government regulations.
• Professional certification (e.g., Society for Technical Communication).