Triage Clerk

Job Highlights

Using AI ⚡ to summarize the original job post

Responsibilities

• Conduct intake assessment and expedite customer inquiries to appropriate team members.
• Manage incoming phone calls and emails
• Identify and assess customers needs to achieve overall customer satisfaction
• Responding promptly to customer inquiries
• Provide feedback on the efficiency of the customer service process
• Acknowledging and resolving customer issues
• Data entry and critical thinking research as required to troubleshoot customer issues

Qualifications

Required

• Minimum two years experience in retail, contact center, pharmacy or provider's office in a customer support role
• Excellent verbal and written communication skills
• Ability to multitask and prioritize responsibilities
• Positive personality who easily builds rapport through the phone/email
• Ability to function well in a high-paced and at times stressful environment
• Proficient with Microsoft Office Suite or related software
• Ability to be a change agent in an evolving environment
• Must be able to withstand long hours of computer screen time and phone conversations