RPC Policy, Performance, & Training Manager

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Interim Top Secret

Clearance Level Must Be Able to Obtain:

Secret

Suitability:

Public Trust/Other Required:

None

Job Family:

Project/Task Management

Job Qualifications:

Skills:

Analytical Thinking, Business, Change Management, Operations Support, People Management

Certifications:

Experience:

5 + years of related experience

US Citizenship Required:

Yes

Job Description:

The RPC's Policy, Performance, and Training Manager is responsible for leading efforts to enhance operational policy, performance, and training initiatives critical to the United States Refugee Admissions Program (USRAP). The ideal candidate will possess a strong background in policy analysis, operational support, training development, and change management within a refugee processing context. This role requires collaboration with various stakeholders, including the Bureau of Population, Refugees, and Migration Admissions Teams (PRM/A), Resettlement Support Centers (RSCs), Resettlement Agencies (RAs), United States Citizenship and Immigration Services (USCIS), and other USRAP partners, to optimize the use of the START system and support effective refugee case processing.

• Provide detailed analysis and input on new USRAP policies, particularly those involving the START system
• Serve as an expert on START case processing and USRAP data to support pipeline analysis and management.
• Act as an escalation point for resolving complex issues that involve START user errors, partner system issues, or business process challenges.
• Collaborate with partners to troubleshoot and resolve data and system issues
• Ensure all policy documentation and system guidance is up-to-date, standardized, and accessible to relevant stakeholders.
• Help develop and update training objectives, strategies, and curriculums for START users, including general refugee processing concepts, policies, and procedures.
• Oversee the organization of targeted training sessions both virtually and in-person
• Lead efforts to coordinate change management and system troubleshooting with RSCs.
• Assess the impact of program changes and identify areas requiring additional training or support for effective implementation.
• Implement change management activities to promote the adoption of START’s technological features or USRAP programmatic updates and ensure successful rollout and compliance with new processing policies and procedures.
• Oversee the development and execution of communication strategies to keep PRM and USRAP partners informed about USRAP technology, operations, and case processing developments.

• Bachelor’s degree in a relevant field is required. Advanced degrees or certifications in policy analysis or related disciplines preferred.
• Expertise in operational policy development and analysis.
• Ability to analyze data from various tables and conduct basic root cause analysis to assess why an action occurred in the user application
• Experience in training program design, delivery, and assessment.
• Strong communication, project management, organizational, and interpersonal skills, with the ability to lead teams and collaborate across organizations.
• Proficiency in change management methodologies and tools.

WHAT YOU’LL NEED TO SUCCEED:
● Education: Bachelors Degree in a related field
● Location: Arlington, VA
●**US Citizenship Required and a Secret Clearance or the ability to obtain one

GDIT IS YOUR PLACE:
● Hybrid work environment to own your priorities at work and at home
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
● Rest and recharge with paid vacation and holidays

The likely salary range for this position is $119,000 - $161,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Hybrid

Work Location:

USA VA Arlington

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.