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Mortgage Call Center Representative
CornerStone Staffing • Remote • Posted 1 day ago
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Remote • Full-time • $18.00-$21.00/hr • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
The Mortgage Call Center Representative is responsible for tracking, researching, and responding to customer requests primarily through written correspondence and occasionally through outbound calls, ensuring customer resolution and satisfaction. This role involves working with customers of varying degrees of product and technical proficiency, handling and resolving inquiries and concerns, and potentially providing guidance to less experienced associates within the department.
Responsibilities
- Work effectively and efficiently with customers who have varying degrees of product and technical proficiency
- Provides customer support to customers mainly through written correspondence and phone if necessary
- Handles and resolves customer inquiries/concerns
- Respond to all customers within assigned service levels and take ownership of resolving customer issues
- Consults with Escalation Specialists and Customer Service Representatives on non-complex issues to learn through experience
- May provide guidance and/or mentoring to less experienced customer service associates within department
- Assist with special projects and other duties as assigned
Qualifications
Required
- 1+ years of Customer Service experience
- 1+ years of Mortgage Servicing experience
- Experience working in MSP preferred
- Excellent communications and interpersonal skills
- Proficient in Microsoft Office
- Excellent problem solving skills
- Excellent written and verbal communication skills
- Provide quality interactions with internal and external sources
- Excellent customer service
- Strong analytical and organizational skills
- Ability to execute and prioritize multiple tasks
About CornerStone Staffing
CornerStone Staffing is a top recruitment agency in the DFW and Phoenix areas, specializing in connecting job seekers with companies. They offer temporary, temporary-to-hire, and professional placement services to match talent with the right opportunities. With a team of experienced recruiters, they provide industry-leading consultation on hiring strategies to both job seekers and employers.
Full Job Description
Do you have excellent banking customer service experience? Do you come from a mortgage background and have a desire to assist others in need? We have an excellent position for you with a successful and well know Financial Institution!!!
Job Title: Mortgage Call Center Representative
Location: Remote; MUST LIVE IN DALLAS/FORT WORTH, TEXAS AREA
Pay: $18-$21/hr - depending on experience
Schedule: Monday - Friday, 8am - 5pm
Possible 90+ Days
Job ID: 147057
Job Description: The Customer Relations Support Specialist is responsible to track, research, and respond to customer requests primarily through written correspondence and at times though outbound calls resulting in customer resolution and satisfaction.
Responsibilities include:
Work effectively and efficiently with customers who have varying degrees of product and technical proficiency
Provides customer support to customers mainly through written correspondence and phone if necessary
Handles and resolves customer inquiries/concerns
Respond to all customers within assigned service levels and take ownership of resolving customer issues
Consults with Escalation Specialists and Customer Service Representatives on non-complex issues to learn through experience
May provide guidance and/or mentoring to less experienced customer service associates within department
Assist with special projects and other duties as assigned
Job Requirements
1+ years of Customer Service experience
1+ years of Mortgage Servicing experience
Experience working in MSP preferred
Excellent communications and interpersonal skills
Proficient in Microsoft Office
Excellent problem solving skills
Excellent written and verbal communication skills
Provide quality interactions with internal and external sources
Excellent customer service
Strong analytical and organizational skills
Ability to execute and prioritize multiple tasks
Application Process Includes:
Background check
Soft credit check
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