HomeGoods • Cincinnati, OH 45249 • Posted 12 days ago
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The Customer Service Supervisor at HomeGoods leads the frontline to promote a highly satisfied customer experience while driving customer loyalty. This role involves training and mentoring Associates on register transactions, adhering to company policies, maintaining cash controls, and ensuring a safe and organized frontline. The supervisor also plays a key role in addressing customer concerns, maintaining merchandising standards, and promoting a culture of inclusivity and engagement.
About HomeGoods
HomeGoods is an American chain of discount home furnishing stores offering a wide variety of products including furniture, home decor, lighting, rugs, bedding, and kitchenware. It is part of The TJX Companies and was founded in 1992 in Framingham, Massachusetts. HomeGoods focuses on providing high-quality home furnishings at affordable prices by purchasing excess inventory from manufacturers and department stores.
Style is never in short supply at our more than 500 HomeGoods stores and we are constantly on a mission to provide the little surprises and extra touches that make a house feel like home. Same with working here. Our environment is ever-changing, yet always encouraging. Every shift is a new opportunity to Discover Different.
Posting Notes: HomeGoods Store 0155 || 11313 Montgomery Road || Cincinnati || OH || 45249
Opportunity: Contribute To The Growth Of Your Career.
Leads the frontline to promote a Highly-Satisfied customer experience while driving customer loyalty. Helps develop high-performing teams through training and mentoring of Associates on frontline execution of all register transactions. Acts with integrity to adhere to company policy and procedures. Promotes a culture where everyone feels welcomed, valued, and engaged. Has a strong desire to achieve team and individual results. Available and willing to work in multiple areas of the store as needed
Who We Are Looking For: You!
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.
This position has a starting pay range of $14.00 to $14.50 per hour.
Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
Applicants with arrest or conviction records will be considered for employment.
At HomeGoods, we embrace the unknown - with new products, new challenges and new ways to make a house a home. Our products add little, special touches to customers' lives and our people do the same for each other. Everyone supports each other to Discover Different - here and throughout the entire TJX family, which includes TJ Maxx, Marshalls, Sierra, and Homesense.
Discover Different means we embrace each other’s differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Posting Notes: HomeGoods Store 0155 || 11313 Montgomery Road || Cincinnati || OH || 45249
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