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Plumbing Field Manager - 100% Remote / Work From Home
Frontdoor • Remote • Posted 11 days ago
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Remote • Full-time • $61,400-$92,000/yr • Mid Level Manager
Job Highlights
Using AI ⚡ to summarize the original job post
As a Field Manager at Frontdoor, you will oversee and evaluate an assigned region of the contractor network, interacting with various departments and providing coaching and support to contractors. This role involves managing and evaluating the quality and cost of the contractor network, serving as a liaison, educating contractors on company policies, analyzing data for network gaps, and facilitating best practices sharing. The position requires travel, including overnight stays, for field visits.
Responsibilities
- Manages and evaluates the quality and cost of the contractor network in an assigned region by analyzing and interpreting reports and statistical data and determines course of action.
- Serves as liaison with departments, contractors, and field sales to facilitate communication, as well as resolve issues.
- Educates, trains, and provides ongoing coaching to contractors on company policies and procedures.
- Analyzes data to determine gaps in contractor availability and performance to make recommendation, build commitment, and overcome objections.
- Provides monitoring and maintenance of work orders in their assigned area to ensure accuracy, and provides feedback to appropriate departments for coaching opportunities.
- Recruits and maintains trade specific contractors to meet regional goals.
- Provides high level business consulting expertise and advice to an assigned contractor network.
- Facilitates learning and sharing of best practices in a wide variety of formats, including group presentations virtually and face to face.
- Assists in facilitating and managing new company initiatives and projects.
- Ability and willingness to travel to conduct field visits, including multiple overnight stays.
- May assume other duties as applied.
Qualifications
Required
- High school diploma or equivalent required
- 5+ years of experience
- Ability to maintain confidentiality and work as a team player in a professional manner
- Ability to legally operate a motor vehicle
- Negotiation and sales skills
- Excellent written and verbal communication skills
- Analytical skills
- Organizational and time management skills
- Microsoft Office (Word, Excel, PowerPoint, Outlook, PowerBI)
- Business and financial acumen
- Problem solving and decision-making skills
- Project management, organization, multi-tasking, and prioritization skills
Preferred
- Bachelor's degree
About Frontdoor
Frontdoor is a company in the home services industry that offers innovative products and solutions to simplify home ownership. They are dedicated to transforming the way homeowners maintain and repair their homes, with a focus on customer needs and satisfaction. Join Frontdoor to be part of a team that is revolutionizing the home services industry.
Full Job Description
**Overview**
Frontdoor is a company that's obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands: American Home Shield, HSA, Landmark and OneGuard, as well as ProConnect, an on-demand membership service for home repairs and maintenance, and Streem, a technology company that enables businesses to serve customers through an enhanced augmented reality, computer vision and machine learning platform. Frontdoor serves 2.2 million customers across the U.S. through a network of approximately 17,000 pre-qualified contractor firms that employ an estimated 60,000 technicians. The company's customizable home service plans help customers protect and maintain their homes from costly and unexpected breakdowns of essential home systems and appliances. With 50 years of home services experience, the company responds to over four million service requests annually. For details, visit frontdoorhome.com.
**Responsibilities**
**Summary:**
As a Field Manager, you will manage and evaluate assigned region of the contractor network. Interacts with all departments including field sales. Recruits, coaches, monitors, and evaluates, new contractors as well as existing contractors within their network(s).
**Responsibilities:**
+ Manages and evaluates the quality and cost of the contractor network in an assigned region by analyzing and interpreting reports and statistical data and determines course of action.
+ Serves as liaison with departments, contractors, and field sales to facilitate communication, as well as resolve issues.
+ Educates, trains, and provides ongoing coaching to contractors on company policies and procedures.
+ Analyzes data to determine gaps in contractor availability and performance to make recommendation, build commitment, and overcome objections.
+ Provides monitoring and maintenance of work orders in their assigned area to ensure accuracy, and provides feedback to appropriate departments for coaching opportunities.
+ Recruits and maintains trade specific contractors to meet regional goals.
+ Provides high level business consulting expertise and advice to an assigned contractor network.
+ Facilitates learning and sharing of best practices in a wide variety of formats, including group presentations virtually and face to face.
+ Assists in facilitating and managing new company initiatives and projects.
+ Ability and willingness to travel to conduct field visits, including multiple overnight stays.
+ May assume other duties as applied.
**Qualifications**
**Minimum Education, Licensure and Professional Certification requirements:** High school diploma or equivalent required, Bachelor's degree preferred
**Minimum Experience required:** 5+ years of experience
**Required Skills:**
+ Ability to maintain confidentiality and work as a team player in a professional manner
+ Ability to legally operate a motor vehicle
+ Negotiation and sales skills
+ Excellent written and verbal communication skills
+ Analytical skills
+ Organizational and time management skills
+ Microsoft Office (Word, Excel, PowerPoint, Outlook, PowerBI)
+ Business and financial acumen
+ Problem solving and decision-making skills
+ Project management, organization, multi-tasking, and prioritization skills
**Other/State Specific**
_This role pays between $61,400/yr to $92,000/yr, and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location._
_At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more._
_Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan._
_Learn more aboutbenefits (https://frontdoor.jobs/benefits/) at Frontdoor._
_\#INCSC_
**Need help finding the right job?**
We can recommend jobs specifically for you!
**Job Locations** US-TN-Memphis | US-AL-Montgomery | US-AR-Little Rock | US-FL-Tallahassee | US-GA-Atlanta | US-IA-Des Moines | US-IN-Indianapolis | US-KS-Topeka | US-KY-Frankfurt | US-MI-Lansing | US-MS-Jackson | ...
**ID** 2024-3544
**Category** Contractor Relations
**Type** Full Time
**Company** AHS American Home Shield Corp
Frontdoor is a company that's obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands: American Home Shield, HSA, Landmark and OneGuard, as well as ProConnect, an on-demand membership service for home repairs and maintenance, and Streem, a technology company that enables businesses to serve customers through an enhanced augmented reality, computer vision and machine learning platform. Frontdoor serves 2.2 million customers across the U.S. through a network of approximately 17,000 pre-qualified contractor firms that employ an estimated 60,000 technicians. The company's customizable home service plans help customers protect and maintain their homes from costly and unexpected breakdowns of essential home systems and appliances. With 50 years of home services experience, the company responds to over four million service requests annually. For details, visit frontdoorhome.com.
**Responsibilities**
**Summary:**
As a Field Manager, you will manage and evaluate assigned region of the contractor network. Interacts with all departments including field sales. Recruits, coaches, monitors, and evaluates, new contractors as well as existing contractors within their network(s).
**Responsibilities:**
+ Manages and evaluates the quality and cost of the contractor network in an assigned region by analyzing and interpreting reports and statistical data and determines course of action.
+ Serves as liaison with departments, contractors, and field sales to facilitate communication, as well as resolve issues.
+ Educates, trains, and provides ongoing coaching to contractors on company policies and procedures.
+ Analyzes data to determine gaps in contractor availability and performance to make recommendation, build commitment, and overcome objections.
+ Provides monitoring and maintenance of work orders in their assigned area to ensure accuracy, and provides feedback to appropriate departments for coaching opportunities.
+ Recruits and maintains trade specific contractors to meet regional goals.
+ Provides high level business consulting expertise and advice to an assigned contractor network.
+ Facilitates learning and sharing of best practices in a wide variety of formats, including group presentations virtually and face to face.
+ Assists in facilitating and managing new company initiatives and projects.
+ Ability and willingness to travel to conduct field visits, including multiple overnight stays.
+ May assume other duties as applied.
**Qualifications**
**Minimum Education, Licensure and Professional Certification requirements:** High school diploma or equivalent required, Bachelor's degree preferred
**Minimum Experience required:** 5+ years of experience
**Required Skills:**
+ Ability to maintain confidentiality and work as a team player in a professional manner
+ Ability to legally operate a motor vehicle
+ Negotiation and sales skills
+ Excellent written and verbal communication skills
+ Analytical skills
+ Organizational and time management skills
+ Microsoft Office (Word, Excel, PowerPoint, Outlook, PowerBI)
+ Business and financial acumen
+ Problem solving and decision-making skills
+ Project management, organization, multi-tasking, and prioritization skills
**Other/State Specific**
_This role pays between $61,400/yr to $92,000/yr, and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location._
_At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more._
_Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan._
_Learn more aboutbenefits (https://frontdoor.jobs/benefits/) at Frontdoor._
_\#INCSC_
**Need help finding the right job?**
We can recommend jobs specifically for you!
**Job Locations** US-TN-Memphis | US-AL-Montgomery | US-AR-Little Rock | US-FL-Tallahassee | US-GA-Atlanta | US-IA-Des Moines | US-IN-Indianapolis | US-KS-Topeka | US-KY-Frankfurt | US-MI-Lansing | US-MS-Jackson | ...
**ID** 2024-3544
**Category** Contractor Relations
**Type** Full Time
**Company** AHS American Home Shield Corp
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