asobbi • Remote • Posted 4 days ago via LinkedIn
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As a Senior Technical Account Manager at asobbi, you will be the primary point of contact for 30-40 key enterprise clients, ensuring they derive maximum value from their DevOps and CI/CD solutions. You will work closely with clients to understand their needs, provide expert guidance, and ensure successful implementation and adoption of our products. Your technical expertise and customer-centric approach will be crucial in building strong relationships and achieving high levels of customer satisfaction, growth, and retention.
Position: Senior Technical Account Manager - SaaS ; CI/CD ; DevOps ; SDLC ; Linux
US Office Location: New York City.
Candidate Location: Flexible US - Preferred ET or PT Time Zone.
Our client is a highly funded and rapidly scaling SaaS Vendor headquartered in the heart of New York City. They are dedicated to empowering businesses to streamline their software development and deployment processes with innovative solutions. As they continue to expand their global presence in the market, they seek a strategic Technical CSM or Technical Account Manager to be responsible for 15-25 key Enterprise Accounts.
As a leader in DevOps and Continuous Integration/Continuous Deployment (CI/CD) solutions, our client's products help organizations streamline their software development processes, improve operational efficiency, and accelerate their delivery pipelines. They seek a dynamic and technically proficient Technical Customer Success Manager to join their expanding US CS Team and drive success for their US-based clients!
Job Overview: As a Technical Customer Success Manager, you will be the primary point of contact for 30-40 key enterprise clients, ensuring they derive maximum value from their DevOps and CI/CD solutions. You will work closely with clients to understand their needs, provide expert guidance, and ensure successful implementation and adoption of their products. Your technical expertise and customer-centric approach will be crucial in building strong relationships and achieving high levels of customer satisfaction, growth and retention.
Key Responsibilities:
Customer Onboarding and Implementation:
Customer Relationship Management:
Technical Support and Troubleshooting:
Product Advocacy and Feedback:
Performance Monitoring and Reporting:
Account Expansion and Renewals:
Qualifications:
Preferred Qualifications:
Be a part of a dynamic team that is shaping the future of DevOps, CI/CD and Software Development innovation. If you are a Strategic CSM with a passion for customer success and a drive to make an impact, we want to hear from you!
Apply now to explore this exciting opportunity:
james.pedlow@asobbi.com / +1 (929) 451 0668
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