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Customer Service Representative (Sales and Related)
Pride Global • Barnstable, MA 02601 • Posted 1 day ago
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In-person • Full-time • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
The Customer Service Representative at Pride Global is responsible for receiving, investigating, and resolving escalated customer calls, complaints, and inquiries pertaining to billing, collections, and other customer service functions. This role involves processing bills, adjustments, and payments, answering general phone calls, transferring calls, filing, entering data, dispatching instructions to field technicians, arranging for dig safe calls, scheduling meter changes, and managing work calendars for service technicians.
Responsibilities
- Receive, investigate and resolve escalated customer calls, complaints, and inquiries pertaining to billing, collections and other customer service functions.
- Process customer bills, adjustments, and payments within the billing software program.
- Answering general phone calls, transfer calls, questions, filing, enter data.
- Dispatch instruction to field technicians, arrange for dig safe calls including tie sheets.
- Schedule meter changes, work calendars for service technicians, timekeeper responsibilities.
Qualifications
Required
- High School Diploma or equivalent required
- 1-2 years of experience in office customer service
- Excellent telephone skills
- Good interpersonal skills
- Good computer skills and knowledge of Microsoft Word and Excel
- Good problem-solving abilities
- Valid driver’s license
- Able to multi-task and prioritize work
- Able to work under pressure and respect deadlines
Full Job Description
Responsibilities:
- Receive, investigate and resolve escalated customer calls, complaints, and inquiries pertaining to billing, collections and other customer service functions.
- Process customer bills, adjustments, and payments within the billing software program.
- Answering general phone calls, transfer calls, questions, filing, enter data.
- Dispatch instruction to field technicians, arrange for dig safe calls including tie sheets.
- Schedule meter changes, work calendars for service technicians, timekeeper responsibilities.
Requirements:
- High School Diploma or equivalent required
- 1-2 years of experience in office customer service
- Excellent telephone skills
- Good interpersonal skills
- Good computer skills and knowledge of Microsoft Word and Excel
- Good problem-solving abilities
- Valid driver’s license
- Able to multi-task and prioritize work
- Able to work under pressure and respect deadlines
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