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Customer Service Representative- New York
Velocitii • Remote • Posted 13 days ago via ZipRecruiter
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Remote • Full-time • $16.42/hr • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
Velocitii is seeking remote Customer Service Representatives to join their team in New York. The role involves providing exceptional customer service by answering incoming calls in a high-volume setting, navigating through various programs, and maintaining program metrics. This position offers a supportive, inclusive, and empowering work environment, with benefits including healthcare, life insurance, 401k, paid time off, and potential holiday bonuses.
Responsibilities
- Answer incoming calls in a high-volume setting.
- Provide exceptional customer service by supporting and responding to inquiries.
- Navigate through several programs while on each call, including dual monitors, virtual desktops, and other internal systems.
- Maintain program metrics and customer satisfaction scores.
- Pass quality assurance evaluations scored by our training department.
- Attend coachings and team meetings.
- Perform other duties as assigned.
Qualifications
Required
- Must be open to our diverse and inclusive culture.
- Ability to pick up equipment in our Medina, NY location.
- A remote setting that provides the same distraction-free environment as an office.
- At least one year experience in customer service, preferably taking inbound calls.
- Strong oral/written communication, problem-solving, and decision-making skills required.
- Ability to navigate through and utilize various computer applications efficiently.
- Completion of an internet speed test, pre-employment assessment, reference/background screening, and drug screening.
Preferred
- Customer service experience preferred.
- AS400 experience preferred.
Full Job Description
Job Description
Do you reside in New York? Are you looking for a supportive, inclusive, and empowering work environment? Do you enjoy helping others and making a positive impact? If so, you have come to the right place!
We are looking for REMOTE Customer Service Representatives to join one of Rochester, New York’s top workplaces! For more information on Velocitii, please visit our website here.
WHAT’S IN IT FOR YOU- THE PERKS!
- AN INCLUSIVE COMMUNITY: We pride ourselves on our company values and promote open communication, compassion, teamwork, and a sense of value and belonging.
- REMOTE SETTING: Save on the gas/commute and work from the comfort of your own home! You must have a minimum of 100Mbps download and 10Mbps upload service and must have a hardwire connection.
- PAY FOR PERFORMANCE: Learn more, earn more! Pay rate starts at $16.42/hour.
- DEVELOPMENT: Whether it be to excel in your current role, or an opportunity for advancement, we offer trainings, coachings, and mentoring to assist with your growth and development.
- BENEFITS: We offer healthcare, life insurance, 401k, paid time off, volunteer time off, paid holidays (including your birthday), and a holiday bonus potential!
A DAY IN THE LIFE:
Our representatives answer incoming calls in a high-volume setting, providing exceptional customer service by supporting and responding to inquiries. Some duties include:
- Providing responsive and professional customer service to customers.
- Navigating through several programs while on each call, including dual monitors, virtual desktops, and other internal systems.
- Maintaining program metrics and customer satisfaction scores.
- Passing quality assurance evaluations scored by our training department.
- Attending coachings and team meetings.
- Performing other duties as assigned.
WHAT ARE WE LOOKING FOR?
We are looking for those with the following:
- Must be open to our diverse and inclusive culture.
- The ability to pick up equipment in our Medina, NY location.
- A remote setting that provides the same distraction-free environment as an office.
- At least one year experience in customer service taking inbound calls.
- Strong oral/written communication, problem-solving, and decision-making skills required.
- Customer service experience preferred.
- AS400 experience preferred.
- Ability to navigate through and utilize various computer applications efficiently.
- The completion of an internet speed test, pre-employment assessment, reference/background screening, and drug screening.
If you have the qualifications we are seeking, please apply today! We are eager to hear from you!
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