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Front Desk Receptionist
solvENT • Birmingham, AL • Posted 14 days ago via ZipRecruiter
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In-person • Full-time • $15.00/hr • Entry Level
Job Highlights
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The Front Desk Receptionist at solvENT is responsible for welcoming patients and visitors in a courteous manner, addressing their needs, prioritizing and responding to patient requests appropriately, and assisting with patient paperwork. This role also involves maintaining the front office supplies and equipment, keeping the waiting room clean and stocked, and assisting physician teams and other departments as needed.
Responsibilities
- Welcomes patients and visitors by greeting them in a courteous manner and addressing their needs
- Prioritize and respond to patient requests appropriately
- Keeps patient appointments on schedule by following a specific check-in procedure and assisting patient with paperwork
- Helps update patient charts by entering or scanning in demographic, clinical and financial information
- Works with operations manager to maintain front office supplies and equipment by checking stock, anticipating supply needs and scheduling equipment service and repairs
- Keeps waiting room clean and stocked with refreshments, magazines, and marketing materials
- Answer phone calls in a timely and professional manner; direct calls to correct teams and departments to ensure best possible service
- Assist physician teams and other departments as needed
Qualifications
Required
- Prior experience working as a receptionist, secretary or similar administrative role; medical office experience a plus
- Strong interpersonal skills and excellent verbal and written communication skills
- Ability to maintain composure when directly dealing with patients and on phone when handling calls
- Strong typing skills
- Basic knowledge of computer programs
- Must be able to work independently but also as part of a team
- Enter data with accuracy and appropriate detail
- Ability to apply common sense understanding to carry out detailed written or oral instructions
- Follow all applicable government regulations including HIPAA
- High school diploma or general education degree (GED)
- Background Check Required
Preferred
- Customer service: 1 year
- Medical terminology: 1 year
- Computer skills: 1 year
- Business Strategy & Management Occupations: 1 year
Full Job Description
Job Description
Job Description
Job description
Description
- Welcomes patients and visitors by greeting them in a courteous manner and addressing their needs
- Prioritize and respond to patient requests appropriately
- Keeps patient appointments on schedule by following a specific check-in procedure and assisting patient with paperwork.
- Helps update patient charts by entering or scanning in demographic, clinical and financial information.
- Works with operations manager to maintain front office supplies and equipment by checking stock, anticipating supply needs and scheduling equipment service and repairs
- Keeps waiting room clean and stocked with refreshments, magazines, and marketing materials
- Answer phone calls in a timely and professional manner; direct calls to correct teams and departments to ensure best possible service
- Assist physician teams and other departments as needed
Requirements
- Prior experience working as a receptionist, secretary or similar administrative role; medical office experience a plus
- Strong interpersonal skills and excellent verbal and written communication skills
- Ability to maintain composure when directly dealing with patients and on phone when handling calls
- Strong typing skills
- Basic knowledge of computer programs
- Must be able to work independently but also as part of a team
- Enter data with accuracy and appropriate detail
- Ability to apply common sense understanding to carry out detailed written or oral instructions
- Follow all applicable government regulations including HIPAA
- High school diploma or general education degree (GED)
- Background Check Required
Benefits
- Competitive Pay
- Paid time off
- Generous Medical and Dental Benefits
- Great work environment
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
- Medical terminology: 1 year (Preferred)
- Computer skills: 1 year (Preferred)
Work Location: One location
Job Type: Full-time
Pay: From $15.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- Bachelor's (Preferred)
Experience:
- Business Strategy & Management Occupations: 1 year (Preferred)
Work Location: In person
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